ACH Payments Operations Specialist

Pathtivity Payment Operations is focused on building a best-in-class payments platform that dynamically changes how money moves with a focus on digital and real-time payment operations. The payment platform will improve customer experiences as well as company profitability.The ACH Operations Specialist will have a deep working knowledge of the NACHA Operating Rules, thorough understanding of the ACH origination lifecycle and its key players, familiarity with Regulation E, and best practices of the same. This role will be instrumental in our pursuit of accurately and efficiently servicing the ACH lifecycle of our clientele including performing timely ACH origination services, investigation of received ACH returns and proof of authorization requests, and serve as a liaison with clientele ensuring regulatory compliance.What you will be doing:Primarily responsible for handling Automated Clearing House (ACH) origination and receipt process, facilitating the transmission of files from clients and ACH vendorsRoutinely exercising knowledge of ACH and ACH system(s), ACH regulations, and ACH process flowsEnsuring that these processes and files comply with NACHA and other related regulationsProcessing of Incoming and Outgoing ACH filesProcessing of return and notification of change (NOC) files received from banking vendorsEducate clientele and team members on processing guidelines and security measuresCollaborate with clientele and/or internal business partners on ACH issuesProvide direct phone and email support for ACH Operations, using effective communication skills to assist internal business partners and clienteleResearch and resolve requests for all ACH account payment claims and disputesSupport the team in meeting daily deadlinesPerforms other duties and assignments to support the payments team, as directed by management