Assistant Manager - Closing Shifts

Summary/Objective

Cedar Band Travel Plaza is seeking an Assistant Manager. The Assistant Manager is responsible for inventory control for all products and services, as well as staff management for the Shift Supervisors and Customer Service Representatives. They help direct customer service to a higher level for all products and services as well as fulfill and instruct on duties in the cash register (POS) system for specialization. The Assistant Manager handles and interacts with customers in answering and addressing inquiries and resolving complaints, as well as maintaining high performance at a fast pace for productivity. The Assistant Manager additionally maintains all matters of customer service in generating sales, housekeeping, merchandising, signing, pricing, cash register operations (POS) and loss prevention in accordance and adherence with Company Policy/Store standards.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions, including but not limited to:Manage the inventory of all store products and services.Assist the General Manager and other management in hiring entry-level positions.Coordinate and oversee the day-to-day workflow of staff members at the store.As requested by the General Manager, assist with performance evaluations that are timely and constructive.Assist the General Manager with employment actions, including corrective action and discipline of staff in accordance with company policies.Ensure that each customer receives outstanding Customer Service.Maintain awareness of all product knowledge information, merchandise promotions, test merchandise, and advertisements for customers and supervised staff.Lead and assist in floor moves, merchandising, display maintenance, and housekeeping.Guide and assist staff in processing and replenishing merchandise and participate in receiving and monitoring floor stock.Adhere to all Company policies, procedures, and practices including signing, pricing, and loss prevention.Accurately and efficiently complete all sales transactions and maintain proper cash and media accountabilities at POS registers, as well as assist and instruct staff in POS register practices for accuracy.Address customer inquiries, answer questions, and resolve complaints.Train new employees in the company's customer service policies, procedures, and best practices.Manages a team of customer service representatives and ensures they comply with company guidelines, practices, policies, and procedures particular to customer service.Ensures that customer service representatives are informed about changes to company products and services.Collects information and prepares reports on customer complaints and inquiries.Prepares knowledge-based documents such as summaries and responses to frequently asked questions as needed or directed by management.Identifies opportunities to update or improve customer service procedures and make recommendations to the General Manager.Communicate customer and staff requests to management.Ability to create and present ideas in various formats.Monitor customer service performance, identifying and facilitating opportunities to increase productivity and efficiency.Collaborate with other staff to plan, direct, and coordinate programs and projects.Collaborate with the General Manager to analyze costs, benefits, and losses of inventory and products/services.Assist in managing conflicts and resolving complaints about or with staff members.Other duties as assigned by management.

Compensation details: 40000-45000 Yearly Salary