Customer Service Representative
📋 Role Overview & Responsibilities
Who we Are
Catalis is North America's leading government Software as a Service (SaaS) and integrated payments provider, powering municipal, county, state, and federal governments. With deep expertise, a proven track record, and innovative digital solutions. Catalis has enpowered public servants across the US and Canada to modernize and engage citizens.
Summary
Responsible for taking inbound calls from patients for the Medical Marijuana Card Program (MMCP) and process work as it relates to calls and other assigned duties. What you Will Do:
- Responsible for answering an average 70 - 100 inbound phone calls daily.- Required at times to initiate outbound calls to process work. - Interact directly with the patients, caregivers, physicians or law enforcement official parties in a professional manner.- Other duties as assigned.
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This position is located in Jacksonville, FL with potential relocation and sponsorship assistance depending on candidate qualifications.
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