Family Engagement Associate

Overview: The Family Engagement Associate will provide program support and assist with security at the low-threshold Non-Congregate Shelter. They will assist the Shelter Supervisor in maintaining a positive, professional, clean, and safe environment on the site, protecting against external and internal disruptions. Our Shelter Engagement Associates use problem-solving, empathy, and verbal de-escalation skills to maintain a safe and secure environment for guests. They will provide general support and customer service for shelter guests including coordinating check-in, conducting property checks, providing conflict resolution, and driving passenger shuttles to the shelter from community pick-up sites. They will coordinate and assist volunteers in providing meals and other supportive services, and assist with meal setup/cleanup, cleaning facility throughout the shift, and mail distribution. Additional areas of responsibility include but are not limited to coordinating and performing daily data entry regarding meals, supportive services, and donations; communicating policies and procedures to external constituents (e.g. current or potential providers of meals and/or supportive services); coordinating meetings and referring donations to partner agencies; setting up for and cleaning up after meals; cleaning and maintaining the site (ex. all restrooms, parking lot, common areas); receiving and organizing donations. City Net's programs follow Housing First and Harm Reduction service models. Schedule and Expected Hours: Swing Shift 3:00pm-11:30pm, Tuesday - Saturday (5 days a week, 8 hour shift) Main Work Location: Reports daily to the Baldwin Park Family Shelter. Requirements Upbeat passion for ending homelessness Flexible and dynamic High level of empathy and understanding for people experiencing homelessness and presenting with multiple and urgent case management needs, substance use, health, and/or mental health concerns High levels of responsibility, dependability, and positive attitude Respectful and effective verbal and written communication skills (English) Experience cultivating and maintaining productive, professional relationships with various stakeholders including clients, coworkers, volunteers, third-party vendors, etc. Ability to perform crisis intervention and conflict de-escalation as needed Understanding of the importance of quality and timely data collection and reporting Understanding of or eagerness to learn about the nonprofit, volunteer, and social services sectors Ability to work well with people from diverse backgrounds with varying degrees of experience Understanding of marginalized communities in general and the conditions that contribute to their marginalization, understanding of homelessness in particular Strong interpersonal, planning, and organization skills Professional verbal and written communication skills Basic computer proficiency including word processing and database management Ability to pass background checks successfully upon hire and throughout employment Ability to work flexible hours including evenings and weekends Excellent professional boundaries Ability to adjust to and perform daily tasks Willingness and ability to keep site cleaned and maintained Must be authorized to work in the United States for any employer

Nice To Have Security, bridge housing/shelter coordination, customer service, food service, and/or volunteer coordination experience Experience interacting with people affected by homelessness, substance use disorders, chronic health and mental health concerns, domestic and intimate partner violence, and/or human trafficking strongly preferred Professional experience and homelessness services contacts in Los Angeles County Bilingual (English/Spanish) Experience in community service, community organizing, and coordinating volunteers Professional experience with Microsoft Suite

Essential Functions Employ crisis prevention and intervention if a conflict occurs Diffuse all confrontations in a professional verbal manner Act as the liaison with police and other emergency services Report and document damage and incidents as necessary Coordinate and verify on-site scheduled meals, supportive services, events, and volunteers Facilitate the generation of donation receipts and meet data recording requirements as donations come in Effectively communicate to residents when meals and services are scheduled Effectively greet, engage, and assist all meal and service providers during scheduled shift, including performing set up and clean up tasks such as wiping down tables, etc. Complete the daily meal log (currently through Google Forms) Receive, organize, and distribute donations Organize and maintain inventory of City Net's storage Report needed supplies/donations to City Net staff Enter new volunteers, meal providers, service providers, and any schedule changes into the Organization's Volunteer Management System (Volgistics) and any other assigned systems Make copies and replenish all City Net forms at the front desk Distribute meals to residents Check and reply to shelter emails professionally and in a timely manner Perform a variety of duties and tasks to keep the site clean and maintained

Organizational Overview: City Net is a 501(c)(3) non-profit community organization that is committed to breaking the cycle of homelessness in the communities we serve by connecting neighbors experiencing homelessness to transformative care and innovative housing solutions. Our objective is to reduce homelessness to functional zero in the regions we serve through collaborative supportive services, housing provision, and data-driven solutions that empower our clients to reach their personal goals. Benefits: We believe in supporting our employees in all areas of life. That is why we offer top-tier benefits to our eligible employees, including but not limited to: Health insurance (HMO & PPO options available. City Net pays 100% of the employee premium for our baseline Anthem HMO plan) Paid time off Retirement plan (401(k) with employer match) Dental insurance Vision insurance Life insurance (Employer-paid group term life and voluntary life) Referral program Parental leave Professional development assistance Employee assistance program Wellness Reimbursement Program Company Vehicles, iPhones, Laptops, and Tablets Career Pathing, Raises, Recognition & Rewards Early Earned Wage Access Credit Union Preferred Partnership

Diversity, Equity, Inclusion, and Belonging: Promoting a culture of diversity, equity, inclusivity, and belonging that embraces the contributions of all team members is important to City Net and our success. Our team is composed of individuals with different strengths, experiences, and backgrounds. Note: We do not consider your name, or the names of your undergraduate and graduate schools from your resume. This process is aimed at opening all of our job opportunities to more candidates, reviewing applicants on performance assessments instead of resume-based indicators. (e.g., where you went to school).

Questions? If you have questions about this position or our organization, please contact City Net's Recruitment Team by emailing Recruitment[at]CityNet[dot]org. Please do not contact any of the Homeless Services Outreach Numbers listed on our website, as those phone lines need to remain open exclusively for people who are experiencing homelessness and need help. Thank you!

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