Patient Care Representative

As a healthcare Patient Care Representative in our Communication Center you will be responsible for successfully managing inbound and outbound calls. This will include following communication scripts, handling different topics, and acting as a liaison between our company and its customers. In addition, you will be responsible for evaluating all documents to ensure that appropriate information has been obtained for billing purposes, entering new patient information, scheduling and directing callers to appropriate departments. The Communication Center handles a variety of incoming patient inquiries or requests and will use the appropriate resources to complete accurate responses.

This is what we are looking for

Exceptional customer service with a smile

A dependable Team Player

Ability to learn new things

Knowledge on how to review patient charts, verify information, explain charges and answer questions

Ability to write succinct and accurate notes in the patients' electronic health record.

Previous Inside Sales or Call Center Experience

Proficiency in technology

Ability to speak a second language is always a plus

Here's what we offer you:

Professional, collaborative culture of outstanding co-workers

Training and the potential for advancement throughout your career

Health Insurance/Dental Insurance/Life Insurance

Paid Time Off and Paid Holidays

IRA with company match

Discounted optical and vision care

About Tyson Eye

Tyson Eye is regarded as one of the premier eye care centers in Southwest Florida. Our surgeons and doctors have helped thousands of people enjoy better vision and have consistently introduced break-through technology to the area. We are committed to excellence by delivering modern technology with old fashioned concern. It takes teamwork with a smile, through many years of service to provide the best eye care for our patients. Tyson Eye is proud to be a drug and tobacco free organization.