Programming Data Entry Specialist

Programming Data Entry SpecialistThe Data Entry Specialist is a vital part of Guardian Access Solutions. This role is responsible for interacting with customers and accurately collecting and inputting information into our database. ESSENTIAL JOB FUNCTIONS: Respond to customer requests for data entry via phone, email, and fax Utilize proprietary software, including Door King, PDK, and other Access Control software, for efficient data entry to upkeep various databases Generate reports and conduct comparisons using Excel, presenting transaction histories to customers Support field technicians in troubleshooting via PC and offer IT assistance Directly report to management in a dynamic, fast-paced work environment Maintain a positive, empathetic, and professional attitude toward the customer at all times Demonstrates strong customer service and collaborates seamlessly within a team setting Regular attendance at work and provides appropriate flexibility Adherence to safety guidelines and policies Other job-related duties as assigned

QUALIFICATIONS: Ability to self-manage communications and service requests from customers and field technicians Strong interpersonal abilities to engage effectively with customers and colleagues Meticulous attention to detail, solid organizational skills, and ability to multitask Self-motivated and capable of handling challenging, demanding interactions with customers on a daily basis Exceptional verbal communication and proficient data entry skills, preferably with an accurate typing speed of 50+wpm Proficiency in using Microsoft Office Suite Previous experience in creating spreadsheets and proficiently importing/exporting data using Excel Comfort and familiarity with working on a PC, learning new software, and general file creation and saving Mechanical aptitude is a plus, due to our field service industry As a condition of employment, employer will conduct a background check and drug screen prior to hire Valid Driver's License with a clean driving record Ability to understand, speak and write English

EDUCATION AND CERTIFICATIONS: High school diploma or equivalent

BENEFITS Medical/Dental/Vision insurance offered PTO and Holiday pay provided + weekly payroll Employee Recognition Programs

ADDITIONAL INFORMATION Compensation Range: based on experience Position Hours: 7:30AM-4:30PM

PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk, hear, and interpret directions. The employee frequently is required to use hands or fingers with appropriate dexterity. The employee is required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to ?20 ?pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually moderate. WORK ENVIRONMENT:Work is performed in a fast-paced office, attached to a warehouse setting with frequent interruptions. Occasional need to travel to other locations as necessary. OTHER:This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at will relationship.

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