Senior Software Support Analyst

Who We AreCatalis is a leading government Software as a Service (SaaS) and integrated payments provider, powering a wide range of government operations at the municipal, county, state, and federal levels. Our innovative solutions are designed to streamline processes, enhance efficiency, and improve the delivery of government services to the public. At Catalis, we are committed to leveraging technology to make government interactions simpler, faster, and more accessible.

What you Will doWe are currently looking for naturally curious problem-solvers who are experienced in resolving complex issues and who are excited to work directly with customers to resolve their application questions and share knowledge of our Wisconsin based CAMA software product which is used by over 1,500 localities. The successful candidate will be a self-starter, tenacious in their follow-through, excellent in communication and creative in their problem-solving capacity.In the Sr. Support Analyst role, you will be responsible for working directly with customers daily to understand, document and work with internal team members to resolve any issue or new feature they have within the software. You will work directly with teammates and management to identify the best resolution for each customer and provide excellent customer service. Can be fully remote.

Responsibilities· Provide telephone and e-mail support for customers, providing resolutions to complex problems with in-depth technical support for customers, documenting thoroughly and communicating clearly with the customer and team· Balance competing priorities and deliverables efficiently and effectively.· Continually develop product expertise by reviewing functionality and utilizing company resources· Maintain positive, professional relationships with both customers and teammates.· Ability to learn both independently and through various training methods.· Very limited travel may apply.· Other duties may be assigned as necessary.