Help Desk Tech Level 1
📋 Role Overview & Responsibilities
As an IT Help Desk Technician, you will be delivering problem resolution, notification, and escalation for general IS-related issues. You may also be assigned to participate in projects impacting the business or projects geared towards the improvement of process.
What You’ll Do
Daily you will be supporting an enterprise of 15 thousand employees handling tickets for password resets, outlook issues and office suite issues.Support platforms and technology such as multifactor identification, new user logins, and new system installations. You will assist in installing software or troubleshooting hardware issues if applicable. Most troubleshooting will take place via phone or chat.
What You’ll Need
To thrive in this role, you must enjoy working on a team.Your comfortable working in a fast-paced call center environment.You have worked previously with an Agile team or understand these concepts.
Remarkable benefits
Health coverage for medical, dental, vision 401(K) saving plan with company match AND Pension Tuition assistance PTO for community volunteer programs Wellness program Employee discounts (membership, insurance, travel, entertainment, services and more!)
Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.
"Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”
AAA is an Equal Opportunity Employer
Frequently Asked Questions
How do I apply for the Help Desk Tech Level 1 position at AAA Auto Club Enterprises? ▼
Click the “Apply for this Position” button on this page to submit your application directly to AAA Auto Club Enterprises without recruitment intermediary fees.
Is this position eligible for remote work or visa sponsorship? ▼
This position is located in Coppell, TX with potential relocation and sponsorship assistance depending on candidate qualifications.
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