Tow Operator

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why Work For Us?

Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position401k Matching $1 for $1 company match up to 6% of eligible earnings per pay periodBenefits Medical, Dental, Vision, wellness program and more!Paid HolidaysPaid Time Off Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activitiesCollaborative Environment AAA will value your contribution to providing exceptional service to our membersFree AAA Classic MembershipAAA Product DiscountsTuition Reimbursement Program

Summary

Competitive Pay. $27.50/Hour with an opportunity to earn a $1300 a month bonus!

Driving and operating of a specific service vehicle (tow trucks, battery service vehicles/light service vehicles), and operating towing equipment for AAA members and for commercial purposes. Performing simple diagnostics/troubleshooting on vehicles. Providing an outstanding customer service experience.

Essential Functions

Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solvingLeverages sales skills for offering products and services from AAA to member during service interactionUtilizing on-board computer, radio communications, and mapping systemsCompletion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

Knowledge/Skills/Abilities

Clear and proficient verbal and written communication even under pressureCommon knowledge of vehicle components and the common reasons for vehicle failureDemonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriatelyAbility to drive a manual/automatic shift vehicle

Education & Experience/Licenses & Certification/ Requirements

Must possess a valid drivers license with a safe driving recordMust be at least 21 years of ageTwo (2) years of experience in a customer contact roleEducation & Training. I.E.: AAA Compliance Training, RPST, TSAAC, Lock-out, PSP, Battery Service TrainingVocational technical automotive training/certification or equivalent experience- PreferredASE (Automotive Service Excellence) Certification- Preferred

Work Environment/Physical Requirements

Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous. Service Providers are required to provide a photograph for identification purposes.

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Starting rates vary by region. Ranges start from $20.00 up to 24.50 hourly with potential to make up to an additional $1,300 per month with quality and productivity incentives.