Debt Collector | Hybrid in Des Moines, IA
📋 Role Overview & Responsibilities
Responsibilities: As a Collections Specialist, you will be expected to execute adequate and timely collection and/or instigate recovery activities in order to minimize risk costs and optimize returns. Day to Day:Identify and investigate payment arrears in the portfolio and code debtor appropriately in order to determine following collection process stepsCommunicate with debtors by telephone and in writingManage debtors and arrears processIdentify quality adjustment requests, complete the documentation package, and utilize company underwriting guidelines to approve or reject the requestContinue all necessary actions to collect payments and/or terminate accountsRecord debtor and arrears history in order to ensure a complete file as a sound basis for decision making during collection, recovery Required Skills: 2-3 years of collections experience a mustCustomer service and/or sales experience preferredExperience and knowledge in the leasing and finance sector is a plusAbility to speak French and Spanish is a plusAble to out administrative issues and account reconcilements
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This position is located in Des Moines, IA with potential relocation and sponsorship assistance depending on candidate qualifications.
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