Hotel Manager

Company Description

Discover the essence of Maui at Fairmont Kea Lani, Hawai‘i’s only all-suite and villa luxury resort. Nestled on the pristine white sands of Wailea’s Polo Beach, this award-winning oceanfront paradise defines quintessential Hawaiian luxury with a state-of-the-art spa, island inspired cuisine and authentic cultural experiences.

From full-moon staff hikes and beach clean-ups to appreciation luncheons and birthday holidays, our team provides endless opportunities to learn and grow in both your personal and professional development. Live and work in a place you love!

What Is In It For You

Comprehensive benefits package (Medical, Vision and Dental) including extended benefits like; Basic insurance, TDI and Long-Term Disability401(k)One complimentary duty meal for all employees that work more than 6 hours per shiftFood & Beverage discount at Fairmont Kea Lani (venue specific and discount may vary)Wellness OfferingsEmployee benefit card offering discounted rates in Accor worldwideLearning programs through our AcademiesOpportunity to develop your talent and grow within your property and across the world!Ability to make a difference through our Corporate Social Responsibility activities

Job Description

We are looking for an experienced Hotel Manager to join our Fairmont Kea Lani 'ohana.

In your role, you will be responsible for being a strategic business leader of the property's Hotel Operations. Areas of responsibility include Rooms Division, Food and Beverage/Culinary, Security and Spa. This position works with direct reports (department heads) and General Manager/Regional Vice President to develop and implement departmental strategies along with hotel’s luxury standards and initiatives. In this position you will use your passion to provide leadership and strategic planning to focus on employee engagement, guest and brand satisfaction while growing hotel revenues and maximizing departmental financial performance. The Hotel Manager is integral in developing and implementing hotel-wide strategies that meet or exceeds the needs and expectations of the colleagues and guests and provide a return on investment.

Our ideal candidate is an innovative leader that is passionate about enhancing service excellence and comfortable to challenge the status quo. You must have proven success identifying opportunities through guest experience, colleague interaction and data analysis that result in enhanced satisfaction. The successful candidate must have the ability to perpetuate culture through genuine awareness, education and immersion.

Salary Range: $191,000 - $230,000

What You Will Do

Overseeing the operations functions of the hotel, the Hotel Manager is responsible for leading operational departments and is responsible for the following:

Overseeing multiple Divisions of the resort, including Rooms, Food & Beverage/Culinary, Security and SpaActively participating in the strategic planning and ongoing development of the hotel, including revenue, forecasting, ensuring the delivery of our environmental commitments, overseeing the health, safety and security of our guests and colleaguesLead and support all departments in the achievement of their financial and operational targets via effective organizational development, policy and procedural development, and appropriate colleague training activities, thus ensuring our shareholders receive their return on investmentClearly demonstrate to guests and colleagues a commitment to service excellence through the effective implementation and delivery of Fairmont Core Standards at all timesFoster a winning, solution-oriented work environment, motivating and engaging colleagues to continuously deliver the best possible service to our guestsDirect operational needs to ensure compliance with the hotel’s Annual Budget and Strategic PlanAchieve and maintain accurate monthly financial forecasts for Rooms, Food & Beverage/Culinary, Security and Spa divisionWork with the Regional Vice President/General Manager and Regional Director of Finance & Business Support in the planning and implementation of capital projectsMonitor and act on staffing levels and productivity targetsResponsible for Crisis Management and Business Continuity Plans and ensure all plans and hotel awareness is executed in a timely mannerFunction as a key member of the Hotel Executive Committee and Leadership TeamAssume the responsibilities in the absence of the General ManagerFacilitate daily and weekly Operations meetingsActively participate and promote the Fairmont Kea Lani, Maui’s environmental program and department specific initiatives in working towards sustainable operations

Qualifications

Your experience and skills include

Must be able to speak, read, write and understand the English languageRequires excellent communication skills, both verbal and writtenExcellent interpersonal and organizational skills, with a keen focus on attention to detail, follow-up and refined guest service skillsMust be service oriented and capable of communicating effectively with persons involved in all levels of authority, both internally and externallyClear working knowledge of budget planning and execution Proficient in computer skills, including but not limited to Microsoft Outlook, Word, Excel and PowerPointAbility to multi-task and work well in stressful and high-pressure situationsAbility to build strong relationships, interact and influence others at all levels of the organization, a team player, motivator & self-starterAbility to motivate developing leaders to act as entrepreneurs while innovating guest oriented solutions creatively and profitablySelf-confident, proactive, and able to prioritize and make effective decisionsHigh degree of professionalism with strong understanding of hotel operations and business acumenAnalytical skills, strength as a developer and a leader of others, creativity, and strong planning skills are essential for this position

Education

High School diploma (or equivalent) and/or vocational trainingUniversity/College degree in a related discipline preferred, or a minimum of 10 years' hospitality experience

Experience

Minimum of 5 years' experience as a Division Head in a fast paced, high volume, complex, luxury environment/resort requiredProven record to coordinate multiple departments to make gains towards targeted GOP, guest feedback and employee engagement resultsProven success in leadership of Rooms, Food & Beverage and other departments

Additional Information

All Candidates must be in possession of identification proving authorization to work in the United States as defined in the Immigration Reform and Control Act of 1986 (IRCA). This Position does not offer sponsorship of Work Visas. Resumes submitted that cannot fulfill these requirements will not be considered.

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Join our ‘ohana today: Visit our website to learn more about living and working for Fairmont Hawai’i. www.fairmonthawaiijobs.com

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS