Senior Education & Training Coordinator

Are you highly organized with a collaborative mindset and exceptional attention to detail? Our ACHCU team is currently recruiting a Senior Education & Training Coordinator to provide support in the development and maintenance of all aspects of ACHCU educational offerings and products. Additionally, this person will have responsibility for event management and associated technical writing/editing. The ideal candidate will share ACHC’s passion for continuous learning, and will possess the ability to maintain a calm and pleasant demeanor while juggling multiple tasks and priorities simultaneously. Working closely with our Marketing and Communications teams, seasoned experience with external vendor coordination on a large scale is also a must to ensure both internal and external attendees of all ACHCU offerings have the best possible experience.

RESPONSIBILITIES AND DUTIES:Lead in the planning, organization and execution of ACHCU Academy, and other educational programs and related services; i.e. workshops, consultant trainings, etc. Manage all ACHCU educational products; Workbooks, Readiness packets, Policy and Procedure Manuals, Virtual Workshops, etc.Develop educational content and work with ACHCU team to review completed work.Coordinate with marketing on the upkeep and development of ACHCU offerings and products.Participate in projects/activities as requested involving Marketing, Sales and Business Development.Review and update existing material to ensure accuracy, including HealthTrainU content.Assist HealthTrainU Product Manager in the daily operations. including customer inquiries, phone calls and emails. Provide backup assistance when Product Manager is out of office on tasks.Conduct internet searches, send correspondence and email inquiries and make calls to organizations to obtain information around educational offerings; e.g. CE research.Research new course offerings for ACHCU, and handle contracts with education experts in developing course content.Manage education library to keep updated on all education resources, dates of revisions, expiration dates, etc. Attend all required ACHC events as assigned.Provide support to the ACHCU Customer Support Representative in responding to requests for information from ACHC customers and potential customers.Run weekly, monthly, and quarterly reports, as requested.Revise policies and work instructions and controlled documents, as assigned.

QUALIFICATIONS AND SKILLS:Minimum two-year Associate Degree (Bachelor’s preferred) in a business-related field with at least 5 years of relevant work experience in a business setting, or a high school education with a minimum of 7 years of relevant work experience in a business setting.5+ years of Sales, Marketing, Event Planning, or Public Relations experience in a commercial business environment.Experience negotiating contracts with hotels, caterers, and other vendors for large scale events. Proficiency in conducting virtual events through Go to Webinar and Microsoft Teams. Proficiency in all Microsoft Office applications (PowerPoint, Excel required).Experience setting up events and/or utilizing *Cvent or other software event platforms (Cvent preferred).Strong oral and written communication skills, with proven favorable customer relations and customer service skills and experience.Ability to work effectively in an independent and multi-task environment. Stellar organizational skills that compliment a tremendous attention to details. This position is office-based at our Cary, NC headquarters with hybrid Remote working privileges. Compensation includes base salary + quarterly bonus eligibility.

In order to be considered, please send your resume along with your desired compensation to employment@achc.org.

At ACHC we aim to hire only the best. As a non-for-profit company with a rapidly growing base of influence within our markets, our philosophy is rooted in innovation, best-in-class customer service, integrity, and, quite simply, excellence. Our visionary market sensibility coupled with a workplace that has been recognized both locally and nationally as a Best Places to Work award recipient. If you regard yourself as goal-oriented and you would like to be part of a fun-loving, committed team of professionals who each play a vital role in providing our customers with the industry’s best customer service experience, we would love to have you join us. Accreditation Commission for Health Care is an Equal Opportunity Employer.