Help Desk Specialist
📋 Role Overview & Responsibilities
Position: Helpdesk SpecialistWork Location: Rancho Bernardo, CA Duration: 6 months with possible extension to 1 yearShift: 3 p.m. – midnight Fri, Sat, Sun, Mon, Tuesday consistent overtime requirements, may need to work earlier. Requires flexibility with scheduling.
Required Skills· ChatOps experience (Slack) - Creating channels / coordinating resources / engaging customers primarily through the Slack· Customer service - working with customer service reps to high level engineers· ServiceNow· Confluence / JIRA· IP knowledge - subnetting and general IP concepts like subnetting etc.· Light Active Directory experience· Basic security experience - helping with password unlocks / helping users create tickets and directing them to SOPs/ Runbooks to resolve their issues· Working on Project in a Team format and also alone – keeping yourself on track by finishing your assignments on time or early· Experience with Office360 – Word – Outlook – Excel – MS suite etc…
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This position is located in San Diego, CA with potential relocation and sponsorship assistance depending on candidate qualifications.
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