Customer Service Agent

Position Title: Department of Transportation Customer Service Agent (On-Site)

Location: 6234 Far Hills Avenue, Dayton, OH 45459

Position description:We are seeking a skilled Customer Service Agent to join our team at the Department of Transportation. As a pivotal member of our organization, you will be the primary point of contact for addressing inquiries, resolving complaints, and providing assistance to individuals navigating various transportation services and regulations. Your responsibilities will include responding to phone calls, emails, and in-person inquiries with professionalism and efficiency, ensuring accurate information dissemination and adherence to departmental policies and procedures. You will also play a key role in educating the public on transportation guidelines, facilitating ticketing and reservation processes, and collaborating closely with other departments to streamline operations and enhance the overall customer experience. The ideal candidate will possess excellent communication skills, a strong customer-centric approach, and the ability to thrive in a fast-paced environment while maintaining composure under pressure. If you are passionate about providing exceptional service and contributing to the efficient functioning of transportation services, we encourage you to apply.

Requirements: Mandatory Qualifications.US CitizenThe position in based at our corps site 11 AM to 8 PMHaving a Public Trust Clearance would be a huge plus. Microsoft OfficeAbility to work onsite at our Dayton Ohio Corporate Office location.1+ Years of Call Center Experience (Preferred)

BenefitsOur employee benefits package is specifically designed to promote trust and long-term relationships with our employees. The benefits package we offer is one of the best in the industry and is constantly reviewed and updated to provide the best value to our employees.Our benefits include comprehensive insurance coverage and a robust provider network for medical, dental and vision care anywhere in the United States you and your family live. We also include employer-paid Life Insurance and Long-Term Disability coverage. In addition, we offer a Healthcare Flexible Spending Accounts, supplemental insurance options, and commuter benefits. The Ardent 401k Plan offers full and immediate vesting on a dollar for dollar match up to 4% of your salary.

EEOArdent is an equal opportunity employer that relies on the strength of a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.