Office EDI Administrator

Opening: Office EDI Administrator

Location: North Charlotte

Pay: $19/hour

Must sit fully on-site

Responsibilities

Process large groups of orders quickly and accurately on a weekly basis using multiple software programsProcess orders prepare correspondences and fulfill customer needs to ensure customer satisfaction.Create labels and packing slips using EDI with a high degree of accuracyRoute orders weekly within the required timeframeProcess BOLs and print for the warehouseInvoice orders using GP and EDIMaintain files on paper as well as electronicallyMaintain Excel reportsProcess Orders and provide tracking information.Assist Accounting with billing questions.Responsible for maintaining a high level of professionalism with customers and working to establish a positive rapportWork with the management team to stay updated on product knowledge and be informed of any changes in company policiesContinuously evaluate and identify opportunities to drive process improvements that positively impact the customers’ experience and promote internal efficiencies.Back-up other customer service team members as needed. Other duties may be assigned.

Qualifications

Ability to comprehend and follow verbal and written instructionsCollects and researches data.Process data/orders accuratelyMaintaining a positive, empathetic and professional attitude toward customers at all times.Work with the management team to stay updated on product knowledge and be informed of any changes in company policiesContinuously evaluate and identify opportunities to drive process improvements that positively impact the customers’ experience and promote internal efficiencies.Back-up other customer service team members as needed.