CRM and Lifecycle Marketing Manager

Adecco Creative and Marketing is searching for a CRM and Lifecycle Marketing Manager in Boston, MA for an iconic and well-loved sneaker brand!

We’re looking for a Manager, CRM & Acquisition to build omni-channel consumer journeys that drive key purchase behaviors, while deepening Converse’s relationship with our consumers. The ideal candidate must have a passion for putting the consumer at the center of everything you do. You are comfortable working in an ambiguous, fast-paced environment and engaging with a broad spectrum of partners. You’re equally excited about digging into consumer data as well as going through design reviews, and have a proven history of working across technical and creative teams to design exceptional experiences that drive business outcomes.

WHAT YOU WILL WORK ONIf this is you, you’ll be responsible for leading seasonal planning for marketing emails and sms, plus acquisition campaigns and retention programs across owned platforms and marketing channels — both online and in-store — inclusive of planning, campaign development & execution, reporting, and ongoing optimization.Cross-functional GTM planning: partner closely with site merchandising and digital brand partners on seasonal GTM plans, with a sharp POV on priority audiences and consumer segments.Orchestrate cross-channel journeys: create and optimize cross-channel journeys to deliver the right message to the right consumer at the right time — across digital and in-store touchpoints.Campaign Planning and Execution: Develop, execute, and optimize targeted marketing strategies across the funnel – inclusive of triggered, targeted, and broad-based campaigns.Operational Excellence: Be as comfortable executing email and sms operations as you are in strategic direction. We are and incredibly visible channel to our consumer and for our brand, we strive for operational excellence in our day to day.

What we would love:3-5 years of experience in CRM, lifecycle marketing, retention strategies, or similar roleHistory of success launching and managing consumer programs to that drive long term value as well as short term financial outcomes.Data-driven, with experience working closely with analytical teams to build testing roadmaps and learning agendasAbility to synthesize data and insights into clear consumer segmentation strategies and roadmapsComfortable working in a fast-paced, cross-functional environment and managing through ambiguity and competing prioritiesExperience working with cross-functional teams to optimize existing processes and drive new consumer-centric processesStrong familiarity with CRM technical capabilities — have worked with CDP and audience targeting tools, campaign management platforms (i.e. Salesforce, Marketo, or equivalent)