ASSOCIATE CLIENT SUCCESS MANAGER

EMPLOYMENT TYPE: Full-TimeJOB LOCATION: REMOTESALARY RANGE: $45K - $75K

POSITION SUMMARY

As an Associate Client Success Manager, you will play a crucial role in ensuring the satisfaction and success of our clients. You will work closely with the Client Success team to support client relationships, address their needs, and maximize their value from our products or services. This role requires strong communication skills, attention to detail, and a proactive approach to problem-solving.

ABOUT ADHERE

Welcome to adHere, a talented and dynamic team dedicated to revolutionizing lead generation. We are at the forefront of a new era, seamlessly blending precision and innovation to make success a predictable outcome. Specializing in the education, finance, and insurance verticals, we've fine-tuned our expertise to provide highly targeted, conversion-focused leads. Our mission is to empower clients to reach their business objectives while connecting consumers with products and services that bring lasting value.

Excellence at adHere is achieved through our 4 Core Values

Personal Growth Positivity Personal Accountability Pulling Together

These core values are the backbone of our business and guide our hiring process! Do your core values align with ours? Do you want to be a part of a team who believes that practicing these core values is a path to success?

PERFORMANCE OBJECTIVES

Support the Client Success team in managing client accounts and relationships.Assist in onboarding new clients, ensuring a smooth transition and understanding of our products or services.Act as a primary point of contact for clients, addressing inquiries and concerns in a timely and professional manner.Collaborate with internal teams, including Revenue Operations, Call Center, and Technology, to ensure client needs are met effectively.Monitor client campaign performance, identifying opportunities for upselling or cross-selling.Gather feedback from clients regarding their experiences and needs, and relay this information to relevant teams for action.Assist in creating and delivering client presentations, reports, and training sessions.Help develop and maintain documentation, such as user guides and FAQs, to support client understanding and usage of our products or services.Participate in strategic discussions to improve client success processes and initiatives.Stay updated on industry trends and best practices related to client success management.

KEY COMPETENCIES

Strong interpersonal and communication skills, both written and verbal.Ability to build rapport and establish trust with clients.Detail-oriented with excellent organizational and time management skills.Proficiency in using CRM software and other relevant tools.Ability to work effectively both independently and as part of a team.Proactive attitude with a willingness to take initiative and solve problems.Adaptability to work in a fast-paced environment and manage multiple priorities.A passion for delivering exceptional client experiences and driving client success.

EDUCATION & EXPERIENCE

Bachelor's degree in Business Administration, Marketing, Communications, or a related field.Previous experience in customer service, account management, or client success is preferred.Previous experience within the Education vertical is preferred.

PHYSICAL REQUIREMENTSProlonged periods sitting at a desk and workingThis position may require occasional travel

BENEFITSCompetitive Salary Range: [Insert Salary]Health Insurance: 70% employer paidDental & Vision Insurance: 75% employer paid Premier HMO & PPO Coverage PlansRemote Working EnvironmentPaid HolidaysUnlimited PTO Program 401K MatchingProfessional Training & Development Opportunities

COMMITMENT TO DIVERSITY

As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, adHERE recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability, and actively foster inclusion in all forms both within our company and across interactions with clients, candidates, and partners.

If this position caught your eye, send us your resume! For best consideration, include the job title and source where you found this position in the subject line of your email to contact@adherellc.com. Already a candidate? Please connect directly with your recruiter to discuss this opportunity.