System Test Engineer
📋 Role Overview & Responsibilities
Client- John Deere18+ monthsUrbandale, IA-OnsiteSystem Testing
Duties and Responsibilities:We are seeking a dynamic and skilled Support Specialist with software testing experience to join our team. This unique position is dual-focused, with 70% dedicated to providing exceptional Tier 2 technical support and 30% to conducting thorough software testing and verification. The ideal candidate will be experienced at troubleshooting complex technical issues and have a keen eye for detail, ensuring our software products meet the highest standards.Key Responsibilities:Tier 2 Support (70%)1. Problem Resolution Process: Taking a lead role in following the Problem Resolution Process to address and resolve complex problems. You will apply your expertise in troubleshooting to identify the root cause of issues and provide effective solutions. You will be responsible for providing Tier 2 level support for John Deere digital products.2. Data Gathering and Synthesis: Gathering data from multiple sources within and outside of Deere and synthesizing it into useful information. This will require effective information management and analysis skills to provide accurate and comprehensive support.3. Cross-functional collaboration: As part of this role, you'll have the chance to work closely with various departments and cross-functional teams to tackle complex customer-facing challenges. Effective communication and strong organizational skills are vital in ensuring seamless collaboration across different areas.
System Testing and Verification (30%)1. Root Cause Investigation: Strong analytical skills, thrives on breaking down, solving, and conveying complex features/issues to engineers and other disciplines.2. Test Planning and Execution: Develop and execute manual & automated test cases to verify the functionality, performance, and security of software applications and APIs for web app features.3. Test Automation: Create, execute, and update automated tests utilizing various scripts and tools
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This position is located in Urbandale, IA with potential relocation and sponsorship assistance depending on candidate qualifications.
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