Workplace Service Coordinator

Summary

The Workplace Services Sr. Coordinator will report to the Manager, Office Services for the Bellevue and Seattle campus. The person in this role is the face of Company, providing that essential first impression to our guests and serving as a constant resource for our employees. This role consists of multi-faceted responsibilities with a high emphasis on customer service & workplace best practices to creatively support Client’s efforts to extend its unique company culture and employee experience. Additional skill sets include a strong customer service mindset, conscientious, strong interpersonal skills, analytical skills, meticulousness, innovation, and agility to execute on multiple initiatives. The WPS Sr. Coordinator must demonstrate proven success in a dynamic and fast-paced environment with high communication skills.

Responsibilities

Deliver a guest experience that is unique and brings the Client’s brand to lifeHandle all guest and employee interactions with the highest level of hospitality and professionalism, ensuring we are always managing expectationsAccommodate special requests whenever possible and resolve all customer inquiries, issues, or complaints promptly and graciouslyEnsure the reception area and customer-facing conference rooms are properly displayed and show-ready; requesting facilities support via the ticketing system as neededServe as an information hub for our staff on a daily basisMaintain a presence on Slack, sending periodic remindersUpdate our Hub Slack channel to ensure that new employees are added weeklyMaintain and update team documents, playbooks, and Guest Services ToolsIdentify and respond to service gaps, misses, and problems with a focus on both the guest experience and continuous improvementFully understand global expectations around the front desk operations, including greeting of clients, badges, visiting employees, stickers, hospitality services, and providing a concierge level of service to employees and guestsTrain and coach new Guest Services Employees, Interns, and Contractors to deliver the highest level of hospitality and customer service at the front deskMaintain an electronic inventory list of temporary access cards assigned to staff and vendors that ensures all cards are accounted for and returned daily; communicating lost or damaged cards to the security team for cancellationWork in tandem with our Workplace Shipping Specialist by maintaining and managing the onsite mailroom(s); implement check-in/out process, perform weekly audits, and supply ordering and organizationReceive and maintain inventory incoming packages monthly from FedEx/UPS/Courier packages and notify/distribute to employees through the ticketing systemRespond to cases through our internal work order systemAssist or manage special projects or stretch assignments as needed

Required Skills

Three or more years of customer service or hospitality experienceSelf-starter: handles self with minimal supervision and is pro-activeAbility to plan and organize work in the required areasBeing able to establish and maintain cooperative working relationshipsExcellent interpersonal communication skillsAbility to thrive in a constantly growing and changing fast-paced environmentProficient at using the Microsoft Office Suite and Google DocsMust be willing/able to learn and use our internal website software applicationMust have a great can-do attitude and willingness to complete the jobExcellent problem-solving skills with the ability to creatively negotiate demandsResults-oriented, customer-driven, and organized with attention to detailAbility to assess and prioritize workload in a strict deadline-oriented environmentThrive on teamwork and overcoming obstacles

Compensation

The pay rate range above is the base hourly pay range that Aditi Consulting reasonably expects to pay someone for this position (compensation may vary outside of this range depending on several factors, including but not limited to, a candidate’s qualifications, skills, competencies, competencies, experience, location and end client requirements).

Benefits and Ancillaries

Medical, dental, vision, PTO benefits and ancillaries may be available for eligible Aditi Consulting employees and vary based on the plan options selected by the employee.