Business Process Analyst 5

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

Our Company

At Adobe, we’re changing the world. How? We give people the tools to bring their ideas to life and create content that makes life more fun and work more significant. We give businesses and organizations the power to truly engage their customers. We're the ones behind the elegantly designed content that streams across your laptop, TV, phone, and tablet every day—and the ones who harness the massive power of data to help companies move from data to insight, and from insight to action by delivering high quality content.

At Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world by numerous “best places to work” awards. We are committed to helping each other grow through our Check-In approach where open feedback flows freely. If you’re looking to build your career, Adobe’s the place for you. Every day, we get to work with some of the most creative, analytical, authentic and inspiring people in the world

We’re a company that understands that product innovation comes from people innovation, and that’s why we invest in cultivating leaders throughout the organization. If you are passionate about leading, join us.

The Challenge

The Customer Intelligence team, as part of the Customer Strategy & Intelligence organization, empowers field functions to create true Adobe Enterprise partnerships with our customers and ensure product-market fit through feedback to our internal Product and GTM teams. Customer Intelligence creates a comprehensive view of the enterprise customer for run-the-business reporting, VOC customer insights, and advanced business analysis to improve field effectiveness. C360 dashboard integrates 90+ data sources and supports >1,000 internal customers across 40 personas with top-down and organic Product-led growth. It is in the top 1% of most used dashboards across Adobe.

We are looking for a skilled Program Leader to drive tech, business, data discovery, and process optimization. The ideal candidate will have a background in technology, data analysis, project leadership and process optimization, with the ability to collaborate effectively with technical and non-technical teams. This role will be responsible for driving the discovery of technological and data-related needs, defining requirements, and potentially extending to reporting solution design in collaboration with UX designers in addition to playing a key role in driving timely execution of key CI team initiatives. Furthermore, the candidate will provide program leadership services vendor and problem-solving/optimization to drive internal efficiencies and improve user adoption and experience.

What you’ll do:

Lead the data discovery and solution design for new capabilities and dashboard views. Work closely with multi-functional partners to understand business objectives and user needs Analyze technology and data requirements to integrate other Adobe and 3rd party systems and data sets into C360 and other CI team toolsDefine and document requirements for technology and data initiatives, ensuring alignment with strategic goals and technical feasibility. Collaborate with teams to build, design, and implement solutions. Provide program leadership for key CI projects, ensuring timely delivery of outcomes across multiple CI team functions and geographies. Collaborate to design and optimize processes for developer operations and the reporting service desk, finding opportunities for improvement and implementing solutions.

What you need to succeed

Bachelor's degree in Computer Science, Data Science, Engineering, or related field or equivalent experience; advanced degree preferred. Demonstrated experience in technology and data discovery, with a solid understanding of data analysis methodologies and tools. Working knowledge of SQL and ability to query and extract data from database systems to enable data discovery effortsExperience in data requirements definition and documentation, with the ability to translate business needs into technical specifications. Proficiency in reporting solution design, including dashboard wireframing and data visualization techniques. Demonstrated leadership skills, with the ability to effectively lead multi-functional teams and drive project outcomes. Strong analytical and problem-solving abilities, with a focus on process optimization and continuous improvement. Superb communication and interpersonal skills, with the ability to collaborate effectively with partners at all levels of the organization.

Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, sexual orientation, gender identity, disability, or veteran status.

Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets.

Our compensation reflects the cost of labor across several  U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $104,000 -- $226,900 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.

Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.