Customer Service Representative

Looking to switch from a rough road to a good ride? At Advantage xPO and our partner company, we believe in a growing team that encourages one another to reach a better tomorrow, a workplace where everyone can feel at home, and a career that is built to see you succeed! Join our client as a Customer Service Representative in New Kensington, PA, and work collaboratively with a team and discover your greatest potential with the leading promotional product supplier. We empower you to keep growing and offer a career with endless opportunities.

This is a full-time and fully remote position with benefits offered by our client which include health, dental, and vision insurance, 401(k) with match, paid time off, paid holidays, life and disability insurance, flexible spending account options, employee wellness programs, and financial wellness programs.

Schedule: 10:30am – 7:00pm, Mon – Fri (Flexible availability 8am – 8pm to cover multiple shifts)

Pay: $17/hr.

Customer Service Representative job tasks

Delivers a consistent level of service on every call while upholding company expectations as it relates to accuracy, customer satisfaction, and problem resolution. Answer inbound calls and respond to emails, Online Chat, and Skype requests from customers and internal partners. Supports customers’ day-to-day service needs related to order inquiries. Work with other internal partner teams to ensure a smooth and satisfactory customer experience and result. Maintain product knowledge and act as expert on our line of goods and services. Manage and resolve customer concerns. Provide creative solutions and options to customers. Document communication according to standard operating procedures. Quickly navigate our proprietary software system to provide customers with order information, price quotes, and freight costs. Other duties as assigned.

Qualified candidates will have 1-3 years of customer service experience. Experience with call centers and Salesforce highly preferred. Experience using Outlook, Word, and website searching in a professional setting. Must have internet speeds of at least 200mbps. We are seeking a motivated individual with strong communication skills, organizational and time management skills, attention to detail, portrays professionalism, flexibility, and accuracy in every decision.

We value you and are confident in the shared future success we hold together. Click on "Apply Now" and we will ensure your application is reviewed by our client with top priority. We are excited to connect with you!

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About Advantage XPO

Advantage xPO is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact us. Advantage xPO is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.

All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.