NSPL Call Specialist-3848
📋 Role Overview & Responsibilities
Are you a compassionate professional experienced in social services? If you're dedicated to helping individuals through crises, Advent Talent Group is seeking a National Suicide Prevention Line Call Specialist for a client of ours in Minneapolis, MN. This remote role offers a unique chance to support others' well-being directly. Make a meaningful difference today & apply!
Overview & PerksFull-time – Contract-to-hireCompensation: $23.50/hr. + shift differentialsAbility to work overnight and on weekends!Remote, company based in Minnesota | Local applicants only!Flexibility and comfort of working from home, with supportive supervision.
Responsibilities Include:Deliver compassionate crisis counseling and emotional support to callers, employing specialized intervention techniques with empathy and sensitivity.Conduct comprehensive assessments of caller suicide risk and respond appropriatelyMaintain precise documentation of interactions in the database to ensure comprehensive reporting.Collaborate with callers to develop tailored safety plans and coping strategies.Manage incoming and outgoing calls efficiently using a multi-line phone system.Promptly request emergency services when needed to ensure caller safety!Qualifications Include:Bachelor’s degree in social work, psychology, or related field preferred; or 2+ years of experience in community services or programs.Proficient in mental health, crisis intervention, and professional phone etiquetteKnowledgeable in mental health terminology and assessment.Capable of managing crises calmly and establishing rapport efficiently.Committed to maintaining privacy and adhering to HIPAA compliance standardsBilingual fluency in Spanish, Hmong, or Somali is a plus!
Advent Talent Group is an Equal Opportunity EmployerAdvent Talent Group is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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This position is located in Greater Minneapolis-St. Paul Area with potential relocation and sponsorship assistance depending on candidate qualifications.
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