Member Service Representative
📋 Role Overview & Responsibilities
This Member Service Representative position starts at $18.83 per hour with an incentive opportunity based off individual performance. We also offer the following benefits for all employees: 401k, Paid Holidays, Paid Time Off, Paid Volunteer Hours, and an Advia Sponsored Wellness Program.
What you'll do:You will get to provide outstanding service and build impactful and lasting relationships with our members and your fellow Advians. You get the opportunity to change lives by proactively helping members achieve their financial goals. You will answer member's questions, service their accounts, and utilize your natural curiosity to actively listen and uncover needs, allowing you to recommend products and services that will best benefit their individual financial needs.
What to know about Advia:Advia is a fast-growing Credit Union. We are in the top 3% of credit unions in the United States and serve almost 200,000 members with assets over $3 Billion. We are deeply rooted in the communities we serve and have a passion for placing our members needs above all else. Our culture can only be described as "work hard, play hard."
Why you should work for us:There are a lot of reasons why you should join the Advia team. As a team member of Advia, you can expect regular and constructive guidance, development opportunities, great benefits, dedicated co-workers, and engaged leaders. We are committed to Equal Employment Opportunity and are a proud Veteran & Military Friendly Employer. We would encourage you to come live the Advia life!
Excited to hear more...here are the deets of the position: We are looking for people that are dedicated, driven and willing. Fostering relationships and building trust is what we do! We maintain the highest level of service to our members with accuracy/confidentiality/efficiency, matching Advia products and services as solutions to best fit their individual needs. We look to find a way to say yes to our members and proactively seek solutions. Advia Member Service Representatives don't just wait for members to come in, they assist in outbound calls to engage the members that they don't physically see in the branches every day to make sure they are aware of the many advantages Advia can offer.
What you'll need:To genuinely care about people creating you to Act with Integrity and Keep People at the Core.A willingness to learn and appreciation of coaching to foster professional growth.A want to provide solutions to leave the member better than you found them.Strong critical-thinking skillsStrong communication skills.Cash handling and customer service experience is strongly preferred, but we can teach this too!A team centered mentality.
Want to see more?Check us out on Instagram for an inside look at what the #advialife is all about.IG: advia_careers
Frequently Asked Questions
How do I apply for the Member Service Representative position at Advia Credit Union? ▼
Click the “Apply for this Position” button on this page to submit your application directly to Advia Credit Union without recruitment intermediary fees.
Is this position eligible for remote work or visa sponsorship? ▼
This position is located in Kalamazoo, MI with potential relocation and sponsorship assistance depending on candidate qualifications.
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