Fraud Prevention Supervisor - DAYS - WFH Flexible - Bonus Eligible

Overview

Work Where it Matters

LDRM, a joint venture comprised of Lockwood Hills Federal, an Akima company, and DTSV, is not just another technical support contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.

At LDRM, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.

For our shareholders , LDRM provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.

For our government customers , LDRM provides technical, operational, and administrative support services to federal agencies, including Department of State and the U.S. Patent and Trademark Office.

As an LDRM employee , you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.

Here’s why we want you to consider LDRM:

Tuition reimbursement programQuarterly performance bonus up to $1,000401(k), health, dental and vision plans, and other insurances you can useAn Employee Assistance Plan that’s ready when you need itPaid training and paid time off

There is an on-site expectation with work-from-home flexibility after training for this role. Operational needs and our telework policy determine your work environment. You will be required to attend training in on-site for approximately 6 weeks. You will be required to conduct trainings and attend various other meetings in the office as required by our contract with the Department of State.

Job Summary

The Fraud Prevention Supervisor supervises, directs, trains and assists staff in performing applicable support functions as it relates to the particular function assigned. The Fraud Supervisor supervises employees and day to day Fraud unit operations ensuring that work performed in his/her functional area is performed to optimum quality standards and provides procedures and retraining to employees as needed.

Responsibilities

Essential Duties and Responsibilities

Supervises, directs, trains and assists staff in performing applicable support functions as it relates to the particular function assignedHas or develops an understanding of the system in use in the unit and serves as a resource for Senior Research Analysts in unique situationsSupervises employees and the day-to-day operations ensuring that work performed in his/her functional area is performed to optimum quality standards and provides procedures and retraining to employees as neededUses independent judgement to assign work to employees based on site needs to meet production or quality requirements (objectives/goals)Assists Unit Manager, Assistant Operations Managers, and Operations Manager to ensure timely delivery of all deliverables as they relate to their functional areaTracks progress of all activities in his/her functional area and may make adjustments to achieve objectives and reports the status to the Unit Manager or Assistant Operations Manager as appropriateManages the progressive discipline process within area of responsibility and makes recommendations for promotions and terminationsInitiates performance reviews for employees within area of responsibilityMay interview and assess applicants and make recommendations for employee selectionTrains new employees and conducts refresher training for current employeesEnsures that the Standard Operating Procedures for his/her area of responsibility are used, understood and kept up to date

Qualifications

Minimum Qualifications

Associates Degree and one (1) year of experience in visa operations supportOne (1) year of supervisory experience may be substituted for visa operations support experienceAn additional two years (2) of (similar) team management experience may be substituted for an Associates degreeThree (3) years of Fraud Prevention experienceMust be able to obtain and maintain a SECRET level security clearance; otherwise, an MRPT is required

Additionally, you must live within 90 miles of Portsmouth, NH , and be a U.S. citizen. You will be required to attend training in on-site for approximately 6 weeks. You will be required to conduct trainings and attend various other meetings in the office as required by our contract with the Department of State.

Minimum Knowledge, Skills and Abilities

Strong written and verbal command of the English languageStrong administrative and organizational skillsBasic Computer SkillsExcellent interpersonal and communication skillsDemonstrate a professional work ethicAbility to work independently and collaborativelyAnalytical skills and attention to detail to successfully analyze and evaluate trends, disseminate information to a wide audience

Physical Requirements

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands and fingers to handle, or feel objects, tools or controls; use fingers and hands to type or write; reach with hands and arms; talk or hear; taste or smell. Specific vision abilities required by the job.

Work Environment

You will primarily work in an office environment but may be required to work in other work environments as well.

At LDRM, honesty and integrity govern our activities. We fulfill our commitments, and we treat everyone with dignity and respect. As an Alaskan Native company, our mission is to improve the quality of life for our shareholders and our people by maximizing economic growth, protecting and enhancing our environment, and by promoting healthy communities with decisions, actions, and behaviors consistent with our core principles.

We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. All applicants will receive consideration for employment, without regard to race, color, religion, creed, national origin, gender or gender-identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law. If you are an individual with a disability, or have known limitations related to pregnancy, childbirth, or related medical conditions, and would like to request a reasonable accommodation for any part of the employment process, please contact us at job-assist@akima.com or 571-353-7053 (information about job applications status is not available at this contact information).

Job: Office & Administrative Support

Travel: None

Organization: Lockwood Hills Federal

Clearance: SECRET

Work Type: Hybrid

Remote: No

ReqID: 2024-8051