Account Manager
📋 Role Overview & Responsibilities
Account Manager Location: Chicago (Hybrid 3 days onsite)Contract: 6 months with potential extension Rate: $38 per hour
Posting:We are looking for talented operations representative to scale our Restaurant Signup and Early Life Cycle Operations. The Restaurant Growth Coach will provide exceptional customer service and leverage restaurant feedback to contribute to the efficiency of the Sales and Operations teams.
What You’ll Do:Work with a designated sales team on a special project to help optimize their merchant signup and early lifecycle experience.Manage a pipeline of accounts and communicate with restaurant partners to guide them through the onboarding process, including but not limited to:Account set up and verifying account information such as credentials, bank details, contact information.Assist in menu edits and enhancements.Upload photography Schedule calls with restaurant partners and train them on how to use the app, tablets/printers which including accepting, adjusting, and canceling orders.Work closely with sellers to quickly understand the state of their accounts, and where you can help assist to provide a great merchant experience.Work with our restaurant partners to answer questions, address concerns, and gain significant client-facing experience through your positive representation.Work cross-functionally with other operational/sales teams in the organization to report trends and service improvements through restaurant feedback.
About You:Customer service background preferred, but not required.Pleasant and personable manner -- people like working with you.Experience with learning and solving technical problems. Excellent written and verbal communication skillsProficiency with G-Suite and the ability to learn new software systemsAt least 1 year of experience in sales, operations, account management, or similar functionsBachelor’s Degree or equivalent Experience with Salesforce and G-suite
Equal Opportunity Employer/Veterans/Disabled
Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State or local law; and Holiday pay upon meeting eligibility criteria. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs which are direct hire to a client
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.modis.com/en-us/candidate-privacy/
The Company will consider qualified applicants with arrest and conviction records.
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This position is located in Chicago, IL with potential relocation and sponsorship assistance depending on candidate qualifications.
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