Dealer Consultant
📋 Role Overview & Responsibilities
As the Dealer Consultant, you are responsible for processing orders for all automotive client specific Rotunda daily program orders, resolving customer concerns, handling all aspects of sales order processing and generating additional sales revenue.
Location: Plymouth, MIPay: $22-25/hr
- The first 5 weeks will need to be IN PERSON at the Plymouth office. Ability to work remotely will be determined after the training period. Even if working remotely after training, candidate will be required to come to office at least one day a week – currently Thursdays for this team.*
Essential Duties and Responsibilities:Handle call volumes for all program orders, both daily and facility orders, providing accurate/efficient processing of orders and maintaining favorable customer relations.Manage all email communication as they relate to the OE programDiscuss problems, identify proper equipment, or items required for order processing and to fit the customers’ needs.Verbally quoting price and availability, and applicable discounts, prepare written quotations verifying proper equipment, delivery, and price as needed to assist Rotunda ASMs (field sales).Work with customer and supplier to facilitate all returns, order changes, quote needs as it relates to OE Program orders.Create and modify both Sales Orders and Purchase Orders in the ERP System.Assist customer with any financial concerns in regards to equipment orders placed.Provide technical and/or specialty assistance in regard to application and equipment identification. Reporting needs for quarterly and monthly reviews with customers (utilizing Business Object reports) as it relates to Rotunda daily orders.
Qualifications:High School diploma required. Bachelor’s Degree preferred in Automotive fieldExcellent communication skills (written and verbal) to maintain favorable customer relations and interact with dealers, suppliers and internal departmentsTechnical knowledge and/or specialty skills to provide product/equipment information are requiredPrevious customer service experienceCall center experience is requiredWorking knowledge of ERP System (SAP)Mechanical aptitude preferredMust be eligible to work in the US without VISA sponsorshipNot eligible for internal VA/VN international assignmentMS Office and computer skills a requirement
Equal Opportunity Employer/Veterans/Disabled
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.modis.com/en-us/candidate-privacy/
The Company will consider qualified applicants with arrest and conviction records.
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This position is located in Plymouth, MI with potential relocation and sponsorship assistance depending on candidate qualifications.
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