Desktop Support Specialist I

Contract PositionOn site- Austin TX (North Austin)Starting pay rate: $18-19

Position Purpose:Performs entry level desktop support work. Provides troubleshooting and technical assistance for both local and remote computer systems and users. Provides assistance or training related to computer hardware and software use; including printing, installation, word-processing, electronic mail, and operating systems. Works under close supervision, with minimal latitude for the use of initiative and independent judgment. Essential Responsibilities:Answers user inquiries via phone or remote session regarding computer software and hardware operation to resolve problems; provides technical support using interpersonal communication techniques.Uses software tools for remote management, troubleshooting, asset management, patch management and anti-virus.Participates in dispatch rotation for helpdesk tickets.Installs and performs various repairs to hardware, software, and peripheral equipment, following design or installation specifications.Records daily data communication transactions, problems, remedial action taken, and installation activities.Completes evaluations of software or hardware and recommends improvements or upgrades.Resets user account passwords.Sets up equipment for employee use and ensures proper installation of cables, operating systems and appropriate software.May create Active Directory user accounts.May create Microsoft Exchange mailboxes and distribution groups.May prepare, edit, and distribute documentation, training materials, and procedures.May train users in the proper use of hardware and software.Participates in special projects and performs other duties as assigned

Qualifications:EducationHigh school diploma or equivalentExperienceOne (1) year desktop supporto College education in or technical training in computer related areas may be substituted for experience on a year per year basis. (Experience requirements may be satisfied by full-time education or the prorated part-time equivalent.)Active DirectoryMicrosoft ExchangeKnowledge, Skills and Abilities:Working knowledge ofHelp desk environmentsMethods and equipment used in information systems support and maintenanceBasic computer conceptsApplicable computer software applications and hardwareSome knowledge ofInformation technology support and consulting servicesApplicable computer operating systems and relevant applicationsApplicable laws, rules and regulationsProficient skill inCommunicating technical information effectively the use and support of personal computers and applicable programs, applications and systems

Ability toMultitask and meet deadlinesExercise logic and reasoning to define problems, establish facts and draw valid conclusionsMake decisions that support business objectives and goalsIdentify and resolve problems or refer issues appropriatelyCommunicate effectively verbally and in writingAdapt to the needs of internal and external customersShow integrity and ethical behavior; respect confidentiality, business ethics and organizational standardsAssures compliance with company policies, procedures, and guidelines including cybersecurity, regulatory, contractual and accreditation entities Work EnvironmentRequires working in an office/cubicle environment; sitting, standing, walking, bending, twisting and/or reaching. Requires repetitive movement; ability to lift, carry or move up to 25 lbs. when transporting work equipment or materials. May require ability to operate a motor vehicle; the ability to travel by motor vehicle and commercial airline. May require overnight travel.

Equal Opportunity Employer/Veterans/DisabledBenefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs which are direct hire to a clientTo read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.modis.com/en-us/candidate-privacy/The Company will consider qualified applicants with arrest and conviction records.