Production Support Analyst
📋 Role Overview & Responsibilities
Akkodis is seeking a Production Support Analyst for a Contract job with a client in Newark, DE. Ideally looking for applicants with a solid background in the Troubleshooting Windows OS and Office 365, Mobility phone Support (iPhone), Creating Technical Documentation, Ability to explain technical information to non-technical users would be a big plus.
Pay Range: $34-37/hr. The rate may be negotiable based on experience, education, geographic location, and other factors
MUST HAVES:Troubleshooting Windows OS and Office 365, Mobility phone Support (iPhone), Creating Technical Documentation, Ability to explain technical information to non-technical users
Contractor role (limited WFH availability), individual contributor working in the Newark, DE (Deerfield) TechConnect Cafe. This role rotates between Front of House and Back of House, addresses their issues, resolves or collaborates to resolve.Tech will do any of the following, depending on the day: greet users, create incident tickets, reimage devices, desk visit (if needed), assist in project-based work (as required), maintain loaner laptop / thin client inventory so available as needed. Partner with peer technology support teams, including desktop engineering, product managers, and application support to identify resolution to more complex incidents.Strong verbal and written skillset, able to handle multiple issues at one time. Organizational skills, proficient in Microsoft products, able to adjust quickly, depending on the need.
Primary: SM Tools, AOD, KMS, Windows OS, Microsoft Office Suite, Corp Mobility, BAND Build, Secondary: BMC Remedy
Equal Opportunity Employer/Veterans/DisabledBenefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits, and a 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pays upon meeting eligibility criteria.To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy
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This position is located in Newark, DE with potential relocation and sponsorship assistance depending on candidate qualifications.
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