Quality Assurance Specialist

UNDERSTANDINGThe Quality Assurance Specialist monitors and proposes measures to correct or improve quality processes to ensure that products and services meet ACG standards of quality. This person is organized and upholds compliance with internal/external standards, regulations, policies, and procedures. With an innate sense of curiosity, they use company goals as a guide to look for improvements throughout the quality program. They build the strongest of relationships with operational and supporting departments by providing guidance on quality best practices.The Quality Assurance Specialist is a team player who supports the core principles of ACG. They require creativity from themselves and their team. They drive a “nothing is impossible” attitude and view issues as direct challenges to better themselves and their team.SCOPEThis team member supports all aspects of the manufacturing process related to product quality, from Operations to Supply Chain. CORE VALUESOur 5 Core Values are more than just words, they’re a way of life. We know that companies with a strong culture & a higher purpose perform better in the long run.Own ItLove PeopleAct for the Greater GoodFind a WayHustle and Refuse to SettleRESPONSIBILITIESDevelop, maintain, and ensure compliance of company specification sheets.Complete customer documentation requests accurately and in a timely manner. Monitor product on hold and lead initiatives to make product disposition determinations. Assist the Senior QA Specialist with the submission of lab samples, the review of test results, and the creation of finished product release documentation. Assist the QA Associate with performing administrative tasks such as organizing documentation and electronically filing records. Identify ways to improve the efficiency and effectiveness of daily tasks.Analyze and measure progress of process improvements to ensure expectations are met.Implement improvements to mitigate potential compliance risks.Report quality metrics as they relate to assigned responsibilities.Collaborate with other team members to solve problems.Support external and internal audits by organizing and providing quality records efficiently.Comply with all company Quality, GMP, CFR111/CFR117, and Food Safety Standards.Other duties as assigned. WORKING RELATIONSHIP Reports to the Quality Assurance Manager.Communicates regularly and has a strong relationship with team members in multiple departments.Communicates and meets periodically with other departmental team members.QUALIFICATIONS REQUIREDExcellent interpersonal skills – team player.Hard worker who is a self-starter and proactive.Capable of effectively distributing information from visual inspection, written documents, and verbal inputs.Superb computer skills, including database management.Excellent analytical, problem-solving, and decision-making skills.Proficiency in best practices for testing, version control, and defect management.Experience performing administrative duties required.EDUCATIONHigh school diploma or equivalent.Experience in a food and/or dietary supplement manufacturing environment preferred.