IT Support Specialist

Summary Description

The IT Support Specialist is responsible for delivering superior customer service to our 70+ retail store locations nationwide as well as our corporate offices. Under direct supervision installs, maintains, tests, and repairs systems and networks. Utilizes basic technical knowledge to support IT initiatives and provide first-level technical information systems support to the organization. Resolves routine technical problems, documents, inventories and audits the environment. You will provide technical guidance, information and procedural advice to the organization as needed.

Responsibilities

Performs basic problem solving and assistance on various software applications and hardware systems for department users. Performs routine technical assistance and maintenance duties. Maintains and updates record keeping system; may document projects and maintain user instructions. Assists with tracking inventory levels of equipment and materials; performs data entry and maintenance of records such as, but not limited to, project documents, user instructions, general reports and/or systems errors. Performs routine technological systems support, maintenance, and testing for proper upkeep of systems; troubleshoots and resolves general system hardware, software, and network failures and conflicts. Assists with the installation, configuration and maintenance of computers, workstations and/or other related equipment and devices. Placing service calls/orders with established support vendors. Tracking work orders/tickets for proper support resolution. Dispatch/Escalate any unresolved support related issues with the team. Respond to calls/tickets and complete investigations in a timely manner. Participate in ad-hoc training, as required. Analyze and recommend ways to improve the efficiency of service. Create internal and external procedures to help improve and maintain the quality and efficiency of services offered. Participate in project reviews and perform other duties as assigned by VP of IT. Maintains currency of knowledge with respect to technology, equipment, applicable laws, regulations, standards and/or systems. Performs miscellaneous job-related duties as assigned.

Requirements

Knowledge of a wide range of computer systems software, applications, hardware, networking, and communications. Ability to perform routine preventive maintenance on systems software, applications, hardware, networking, and communications. Knowledge of current technological developments/trends in area of focus. Records maintenance skills. Ability to provide direction to staff and/or student to resolve technological issues. Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community. Ability to determine computer problems and to coordinate hardware, software, and/or network solutions. Ability to analyze and resolve basic computer problems. Ability to communicate technical guidance and instruction to users on the use of PC and/or mainframe applications and systems. Retail industry background preferred. Ability to multitask and prioritize multiple goals and responsibilities while adhering to strict deadlines. Reliable self-starter with the ability to work independently

This is an excellent opportunity to join a nimble yet well supported team. You will have a chance to cement yourself as a key player on a key team at an organization poised for growth. Opportunity abounds for the right, self-motivated, passionate, organized team player wanting to make an impact. Reporting directly to the VP of IT in the US, you will have exposure to a variety of technologies and at the highest levels of the business.