Technical Trainer (Carmel, IN or Dakota Dunes, SD)

The goal of this position is to focus on the development and delivery of training programs which are rich in quality, and which prepare Risk Management Operations (RMO) employees for successful careers. While this role is focused on the actual facilitation of training programs, there is also great participation in the development of content and training methodology, achieved through the collaboration with HR (Learning & Development), and the individual business areas.

Job Duties and Responsibilities

Facilitation Responsibilities (50%)

Provides RMO employee development opportunities through quality training and leadership programs Assists in the planning and delivery of onboarding program to ensure that employees understand policies and company cultureOrganizes and delivers both onsite and remote training sessions for all new employees, ensuring that resources are prepared and that materials are current and appropriate for the topicProvides continuous training in the areas of technical and soft skills for all RMO employeesPossesses a thorough knowledge of training methodology, techniques and principles; works in conjunction with Learning and Development to apply the appropriate methodology to each individual training needPlans and conducts quarterly training sessions with a focus on topics requiring additional attention, as identified by leaders within RMOEncourages employee and agent retention by providing support throughout the learning experience Conducts Leadership Development courses in support of succession planning within RMOConducts and/or participates in Needs Analysis meetings in order to determine Key Performance Indicators and benchmarked service standards for each area of RMO

Content Organization/Development

Prepares material for training sessions; ensuring most current version of procedure manuals, handouts, and PowerPoints are being usedMaintains central repository of all training and operational reference materials. Ensures that these documents reflect the most current information and that updates are made timelyCollaborates with the leaders of each individual area of RMO to understand existing training needs. Ensures that a master calendar is updated, prioritized, and communicated to all stakeholders

Qualifications (Education, Experience, Certifications & KSA)

High School Diploma or GED required3 – 4 years

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

We offer our employees a robust compensation package! Our comprehensive benefits include: medical, dental and vision insurance coverage; 100% company-paid life and disability coverage, 401k options with company match, three weeks PTO by the end of the first year and much more. Allied proudly promotes from within as part of a strong commitment to providing career growth opportunities for employees of all levels. Our diverse business portfolio allows employees broad career options with the advantage of staying with the same organization.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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