Patient Services Representative - Edinburg, TX

We're committed to bringing passion and customer focus to the business.

Job Description

Position Overview

We seek a highly organized and compassionate Patient Services Representative to join our centralized call center team. As a Patient Services Representative, you will be pivotal in providing exceptional customer service and administrative support to patients, healthcare professionals, and external stakeholders. Your primary responsibility will be efficiently managing incoming calls, scheduling appointments, and facilitating communication between patients and medical staff. The ideal candidate should possess excellent communication skills, attention to detail, and the ability to handle high call volumes with professionalism and empathy.

Key Responsibilities

Call Management

Handle incoming calls from patients, healthcare providers, and external partners courteously and professionally. Listen actively, gather accurate information, and respond appropriately to inquiries, appointment requests, and general questions. Route calls to appropriate departments or medical staff as needed.

Appointment Scheduling

Effectively schedule patient appointments, consultations, and follow-up visits based on availability and medical staff preferences. Coordinate and manage the appointment calendar to ensure efficient utilization of medical resources. Provide patients with essential appointment information, such as location, time, and pre-visit instructions.

Patient Information Management

Accurately input and update patient demographic information, medical history, and insurance details in the electronic health records (EHR) system. Maintain confidentiality and adhere to privacy regulations while handling sensitive patient information.

Communication Facilitation

Liaise between patients and medical professionals to convey messages, requests, and follow-up information. Communicate effectively with various healthcare departments to relay urgent messages and coordinate patient care.

Problem Solving

Address patient concerns, complaints, and inquiries patient-centered and empathetically. Collaborate with relevant departments to resolve scheduling conflicts and logistical issues.

Training and Compliance

Stay updated on medical office protocols, scheduling procedures, and relevant industry regulations. Participate in ongoing training sessions to enhance customer service skills and knowledge of medical practices.

Qualifications

High school diploma or equivalent; additional medical receptionist training or certification is a plus. Proven experience in a customer service role, preferably within a healthcare setting. Experience with working in a high-volume call center environment. PreferredExcellent verbal and written communication skills in English and Spanish preferred. Proficient in using computer systems, and scheduling software. Strong organizational skills and the ability to multitask effectively. Empathy and patience when dealing with patients and their families. Knowledge of medical terminology and procedures is PreferredAdherence to patient confidentiality and data protection regulations.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!