Technical Service/Quality Engineer
📋 Role Overview & Responsibilities
Alps Wire Rope was founded in 1968 with our corporate headquarters in St. Charles, Illinois. We are looking for a Technical Service/Quality Engineer to join our dedicated team with the goal of providing quality products at reasonable rates, with excellent service to the various industries we serve. This position provides professional growth opportunities, career advancement, and a generous special bonus after first and second years of employment. We are looking for someone to join our team long term!
Job Title:Technical Service/Quality Engineer Job Qualifications: · Takes care of product/service claims. Inspects and assess product applications (e.g., cranes, ropes, equipment, etc.) · Visits customers in North and Latin America to attend quality complaints and/or conduct training of Alps products· Provides technical training to customers and employees · Writes technical reports on evaluation of products/equipment · Supports the sales and customer service teams in technical matters · Inspects and evaluates technical documentation to ensure compliance with product specs· Advises top management on product offerings and changes to product line. · Lead the Company’s ISO 9000 quality management system to achieve and maintain certification· Plans and directs all procedural updates to existing ISO processes, so constant improvements are incorporated into daily quality activities Non-negotiable criteria: · Two Years of related experience in a similar position· Strong engineering background (mechanical engineering or similar) · Inquisitive/logical · Ability to attend a required 2-3 month training in Germany soon after employment begins· Flexible, willing to travel up to 40% of the time· Good communications skills · Willing to get hands dirty · On-site office in St. Charles (not a hybrid or remote position)
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