Customer Support Representative I
📋 Role Overview & Responsibilities
Work Boldly. Live Brilliantly.
At AltaMed, we don’t just serve our communities, we are part of them. We have raised the expectations of what a community clinic can deliver because we think quality care is for everyone. And, we are determined to provide it no matter the challenges because this is more than a job. It’s the calling of our lives and it compels us to keep moving forward.
Job Overview
Under the direct supervision of the Customer Support Center Manager, the Customer Support Representative I (CSR) is the front line support to members, member advocates and providers. The CSR I provides superior customer service to all incoming callers while assisting with their inquiries and requests. Calls include but are not limited to eligibility verification, authorizations status, PCP changes, appeals and grievances. CSRs are expected resolve and/or escalate inquiries/requests and document each call interaction in a clear, concise, professional and timely manner.
Minimum Requirements
High School Diploma or GED required. Associates or bachelor’s degree preferred. Minimum of 2 years of ACD call center experience required. Minimum of 1 year in medical or healthcare environment preferred. Bilingual in Spanish required.
Benefits & Career Development
Medical, Dental and Vision insurance403(b) Retirement savings plans with employer matching contributionsFlexible Spending AccountsCommuter Flexible SpendingCareer Advancement & Development opportunitiesPaid Time Off & HolidaysPaid CME Days Malpractice insurance and tail coverageTuition Reimbursement ProgramCorporate Employee DiscountsEmployee Referral Bonus ProgramPet Care Insurance
Salary Range
$24.00 - $24.00 hourly
Frequently Asked Questions
How do I apply for the Customer Support Representative I position at AltaMed Health Services? ▼
Click the “Apply for this Position” button on this page to submit your application directly to AltaMed Health Services without recruitment intermediary fees.
Is this position eligible for remote work or visa sponsorship? ▼
This position is located in Montebello, CA with potential relocation and sponsorship assistance depending on candidate qualifications.
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