Patient Services Advocate III

Work Boldly. Live Brilliantly.

At AltaMed, we don’t just serve our communities, we are part of them. We have raised the expectations of what a community clinic can deliver because we think quality care is for everyone. And, we are determined to provide it no matter the challenges because this is more than a job. It’s the calling of our lives and it compels us to keep moving forward.

Job Overview

Functions as an AltaMed ambassador, is welcoming and attentive to the needs of all patients and creates a positive front office patient experience by managing expectations while demonstrating compassion and respect. Functions as a member of the health care team by assisting in the delivery of patient-focused care by demonstrating excellent communication and problem solving skills. Also assists in achieving department goals and objectives by providing support and guidance to the PSA team as a mentor and trainer.

Minimum Requirements

High School diploma or equivalent required. Minimum of 2 years experience required as a customer service agent, greeter, or receptionist-type role; 2½ - 3 years experience preferred. Prior experience as a “lead” strongly preferred. BLS certificate required. Bi-lingual English/Spanish/Mandarin/Cantonese strongly preferred.

Benefits & Career Development

Medical, Dental and Vision insurance403(b) Retirement savings plans with employer matching contributionsFlexible Spending AccountsCommuter Flexible SpendingCareer Advancement & Development opportunitiesPaid Time Off & HolidaysPaid CME Days Malpractice insurance and tail coverageTuition Reimbursement ProgramCorporate Employee DiscountsEmployee Referral Bonus ProgramPet Care Insurance