Senior Solutions Architect -Global Strategic Partners (GSP), GSI Sales
📋 Role Overview & Responsibilities
Description
The Device and Digital Command Center (D2C2) is a global team that supports widespread broken customer experiences within Amazon’s Device, Digital, and Alexa network. We have sites within India, Europe, and the US, each covering local core hours to support 24/7, 365 days a year. Our Program Specialists work in partnership with various tech and non-tech stakeholders using efficient communications to influence and guide, while advocating for timely customer experience resolution.
Are you someone who likes to solve problems and has an eye for investigation? Do you like learning about new technology and getting your hands on devices before the general public? Then this opportunity may be for you!
The ideal candidate will have the ability to dive deep into details of a broken customer experience and related processes, is confident in written and verbal communications, and comfortable collaborating with diverse stakeholders including leadership.
Key job responsibilities
Manage widespread broken customer experiences from start to finish with an appropriate sense of urgency
Basic Qualifications
1+ years of customer service experience Experience using data and metrics to determine and drive improvements Ability to work weekends and most holidays
Preferred Qualifications
5+ years of infrastructure architecture, database architecture and networking experience Experience working with end user or developer communities
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $122,900/year in our lowest geographic market up to $239,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
Company - Amazon.com Services LLC
Job ID: A2609982
Frequently Asked Questions
How do I apply for the Senior Solutions Architect -Global Strategic Partners (GSP), GSI Sales position at Amazon? ▼
Click the “Apply for this Position” button on this page to submit your application directly to Amazon without recruitment intermediary fees.
Is this position eligible for remote work or visa sponsorship? ▼
This position is located in Dallas, TX with potential relocation and sponsorship assistance depending on candidate qualifications.
Are there any candidate fees on Hirely? ▼
No. Hirely is completely free for candidates. We never charge registration fees or placement fees.
Legitimate employers will never ask you to transfer funds, purchase equipment from unauthorized vendors, or pay application/visa fees. Hirely rigorously monitors listings, but always verify communication is from official corporate email domains.
Learn how to protect yourself against employment fraud →