General Manager, Airport Customer Experience
📋 Role Overview & Responsibilities
Location: Salt Lake City Intl Apt (SLC-TRML)
Additional Locations: None
Requisition ID: 72535
Intro
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job
Responsible for managing the operations, optimizing the business, leading the people and cultivating relationships with diverse audiences.This role is a part of our Field Stations team within our Customer Experience group
What You'll Do
Assesses and executes appropriate resources to optimize station performanceMonitors, reviews, and reports station performanceEstablishes relationships through engagement, collaboration and inclusiveness with internal and external stakeholdersCoordinates closely with local airport authorities and government agencies to ensure organization’s priorities, objectives and concerns are effectively representedManages scheduled, off-scheduled and charter flight operations and meet performance goalsActs as liaison between the Company and various organizationsEvaluates, identifies, and recommends process improvement changes for a dynamic operational environmentOversees, monitors, and controls budget and manages overall financial administrationLeads, motivates, and develops employees to perform in a safe, efficient, productive, professional manner and deliver superior customer service
All you'll need for success
Minimum Qualifications- Education & Prior Job Experience
Bachelor’s degree in related field or equivalent work experience preferred5 years airline operations experienceTrack record of exceptional supervisory, leadership and motivational skills
Preferred Qualifications- Education & Prior Job Experience
3 years in supervisory or management capacityKnowledge of managing an operating budget
What You'll Get
Feel free to take advantage of all that American Airlines has to offer:
Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Feel free to be yourself at American
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.
Additional Locations: None
Requisition ID: 72535
Frequently Asked Questions
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This position is located in Salt Lake City, UT with potential relocation and sponsorship assistance depending on candidate qualifications.
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