Sr. Analyst - Risk and Controls

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The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel & Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.

The US Consumer Marketing Operational Excellence Team, within the Consumer Marketing Services group, drives a robust first line of defense for US Marketing Acquisition and advises Marketing on how to effectively balance business growth objectives while maintaining a strong control environment.

The Senior Analyst will join a group of dedicated, operational risk experts supporting the end to end marketing communications across Consumer Marketing Services. This team manages all the enterprise mandated requirements from the Operational Management Framework, the Marketing Adherence Governance processes and all Audit requirements. Also, the team owns the end-to-end assessment of all the Marketing and supporting processes involved. In addition, the team focuses on managing the Issue Management process as well as identifying trends and driving improvements. This includes ensuring sound controls are in place within a constant changing environment.

This Senior Analyst will be responsible for supporting the first line of defense operational risk activities for the Consumer Marketing Acquisition businesses. This includes the close partnership and support of teams that acquire cards through various channels including Email, Paid Search, Media, Phone, Site, Natural Search, Digital and Direct Mail.

Key Responsibilities

Partner with a team of successful operational risk professionals that manage the end-to-end compliance processes, liaising with partners including Marketing, LOBCO, GCO, ORGG, ECMX and OpEx Support large-scale operational risk programsProcess Risk Self Assessment Program (PRSA) Corrective Action/Operational Risk EventsPeriodic Resubmission and Targeted Alerts Governance ReportingNew initiatives and capabilities risk assessmentAny requirements related to 3rd party risk management programSupport requirements related to audit, ICT and regulatory exams Monitor, address and manage control deficienciesManage Governance Processes and identify trends and efficiencies Provide consultation and be a trusted advisor to the Marketing business teamsDrive transformation of control testing and monitoring through automation Assess the end to end processes, bridge control gaps across PRSAsAssess functionality and perform risk mitigation for marketing platforms such as MarketingForcePartner with GCO, Compliance and SMEs to ensure processes and controls comply with regulations and policies Further identify risk by:Challenging the status quoDeveloping, analyzing data/trendsSupport leadership to meet requirements related to audit, audit findings and management action plansInspire a culture of risk management, and control and compliance to support the Control Ratings

Qualifications

Outstanding written and verbal communication skillsAbility to influence, work cross functionally, build relationships with key partners and thrive in a highly collaborative fast paced environmentExperience with supporting multiple large scale Operational Risk programsSelf-motivated teammate with the ability to handle multiple work streams and adhoc tasks simultaneouslyAbility to take lead with colleagues to meet deliverablesInterpersonal skills with the ability to develop relationships across multiple business groupsAbility to understand complex issues and root causes to determine solutionsKnowledge of Operational Risk Governance and Management frameworkStrong analytical skillsExceptional project management skills with meticulous attention to detailPrior experience in Risk Management, Marketing, Operations, Compliance, Audit or relatedAdvanced Excel, Visio and PowerPoint skills

This position will report to the Senior Manager, US Consumer Marketing – Operational Excellence.

Salary Range: $55,000 to $105,000 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries Bonus incentives 6% Company Match on retirement savings plan Free financial coaching and financial well-being support Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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