Customer Care Receptionist

Provides service to internal and external Customers, which may include Brokers, Customers, Providers, and internal areas, utilizing superb verbal and written communication skills to resolve customer inquiries via company communication channels. Customer service requests with specific attention to detail, accuracy, and timely handling in accordance with the business units operating practices, administrative procedures, and applicable regulatory and insurance laws. Handles moderate to complex work assignments, working independently with minimal guidance, and determines accurate application of existing processes and procedures. Utilizes experience and expertise in specific processing areas in order to handle assigned work tasks within established turnaround times, ensures Customer data is handled securely while meeting or exceeding the Customers needs in a timely and effective manner. This position requires the effective use of trilingual skills (verbal, reading and written) at least 50 percent of the time. Responsible for the reception duties, development of Customer friendly solutions and the attainment of service level standards, productivity and quality measurement, uses best practices to implement standardized procedures; may work with other departments, assist on implementation of new processes and procedures, integration of product knowledge and understands how to implement system enhancements.

Skills

Bachelor’s degree preferred. Strong technical and analytical skills In-depth knowledge and expertise of health insurance products and/or services Proven technical and tactical skills to include diplomacy. Strong decision-making skills with proven decision capabilityAbility to manage and effectively coordinate multiple projects. Proficient with PC Windows-based software and Microsoft Office applicationsEasily adapts to new software/technology applications and is able to excel in a paperless environment. Minimum of 4 years’ experience in the International Private Medical InsuranceAdvanced organizational skillsAdvanced ability to work in a high volume, quick paced environmentProfessional attitudeExcellent and Advanced Customer service skillsPrompt and reliableAdvanced oral, reading and written communications skills, including strong interpersonal skills Will require proven trilingual skills Portuguese, English and Spanish (verbal, reading and written communications).