Client Relationship Specialist

Think you have what it takes to be a top performer in our Client Experience department?

Are you the kind of person who thrives in an environment driven to provide 5-star service in an extraordinary and responsive way? Do you push yourself to exceed expectations?

Can you see yourself:Answering >90% of incoming phone calls in <3 rings?Responding to >80% of any voicemails in <59 minutes?Responding to >80% of emails in <4 hours?Striving to receive ≥ 90% excellent reviews from all clients serviced?Leading the pack by having a ≥ 95% client renewal average each year?Consistently improving your customer service skills through leadership provided coaching/mentorship?

If you answered “Yes” to all of the above, you should apply after reading the job description below!

POSITION SUMMARY:The Client Relationship Specialist (CRS) provides outstanding, dedicated client care while maintaining professional relationships with current, potential and former clients. The CRS is responsible for managing and servicing a book of business for new and existing accounts.

PRINCIPAL DUTIES & RESPONSIBILITIES

Core CompetenciesServe as the client’s primary point of contactMust own client issues, from start to finishAnticipate the client’s next five questions and provide the answers before they askProvide a personal, easy, reliable, and clear experience to our clients so they know that Ameriflex is a world-class service providerBuild, maintain, and foster positive relationships with Plan Administrators and Brokers to ensure retention and growthHandle confidential information with tact and discretion according to all HIPAA legislationEducate clients on systems, tools, and policies related to our products and servicesMaintain organized account information on each clientCollaborate with internal partners to develop and execute business plans and strategiesRemain well versed in all regulations related to business servicesUtilize company resources to maximize efficiencyPerform any other duties, pertaining to the business needs, as assigned by Client Experience Manager

RequirementsMust have a passion for serviceBe a keen problem-solver that can think on his/her feetBe a self-starter who is comfortable taking the initiativeMust be the kind of person that is always up for a challengeSuperior written, verbal, and organizational skillsBe highly detail-oriented and possess strong multitasking and time management skillsWork well under stressful situations and manage a large client block with high call and email volumes at timesMust be able to rely on your resources and quickly research a response – if you don’t know something, you Google itAbility to work and thrive in an energetic, fast-paced environmentHighly goal-oriented and self-motivatedForward-thinking and easily adaptable to changeAbility to set and exceed client expectationsHave a desire to grow and advance within the organizationAbility to navigate between multiple web based programsBe a team player

CREDENTIALS & EXPERIENCE:Bachelor’s Degree from an accredited institution3+ Years Account Management experience, requiredIntermediate to advanced Microsoft Excel experience, preferredExperience in Benefits Administration, preferred

PHYSICAL DEMANDS AND WORKING CONDITIONS:Work in an office environment; sustain posture in a seated position for prolonged periods of time; use hands to grasp and reach; occasionally stoop or kneel; see, hear, and speak with sufficient acuity to successfully perform all aspects of the job; use telephone and write or use a keyboard to communicate through written means; lift up to five pounds of weight.