Customer Service Representative

Amptek is a world leader in the design, development, manufacture, and sale of radiation detection components used in X-ray and gamma-ray detection. These are used primarily in X-ray spectroscopy, for analytical chemistry in laboratory and portable applications, and in nuclear and space research. We have manufacturing in Bedford, MA, USA and Espoo, Finland.

Amptek is seeking a highly self-motivated individual with strong problem solving skills to join our Sales team, administering the Service/Repairs process, and managing a small territory for Customer Service.

Some of the key responsibilities of this position include

Act as the focal point to ensure Service/Repairs jobs are processed in a timely mannerCoordinate with Production to ensure Repairs are processed efficientlyEnsure repairs are quoted to customers when evaluation is completeCoordinate with Sales and Customer Service to ensure customer approval is received for repairsEnsure repairs are shipped back to customers once completeWork with allocated customers to support the business’s goals in the most efficient manner possible:Ensure customer enquiries are responded to in a timely mannerRespond to quote requestsProcess customer Purchase OrdersWork with production team to ensure customer delivery time is achievedSend invoices / shipping paperwork to customers as neededEnsure all customer problems or complaints are resolved or escalated as appropriate in a timely manner.Follow the established critical procedures within the Sales team:PO contract reviewQuoting procedureShipping procedureWork to meet customer service metrics targetsTime to respond to customer enquiriesTime to load and acknowledge customer POsAct as a focal point for customers with internal Amptek departments (Engineering, Quality, Production etc).Refer technical issues to the correct department (Engineering / Quality / Production).This role will be based in the office in Bedford MA.

The ideal candidate will have

Minimum of 3 years in Customer Service.Demonstrated experience in working with cross functional teams.The ability to troubleshoot problems raised by / caused by customers or colleagues.Be a good team player.Excellent levels of communication and interpersonal skills, both internally and with customers.Respond to common inquiries or complaints from customersComfortable with spreadsheets, Price Lists and calculating figures and amounts such as discounts, inflation, percentages.Must be a US citizen, or authorized Permanent Resident.

Compensation

Salary Minimum: Market

Salary Maximum: Market

Incentive: No

Disclaimer: Where a specific pay range is noted, it is a good faith estimate at the time of this posting. The actual salary offered will be based on experience, skills, qualifications, market / business considerations, and geographic location.

AMETEK is committed to making a safer, sustainable, and more productive world a reality. We use differentiated technology solutions to solve our customers’ most complex challenges. We employ 18,500 colleagues, in 30 countries, that are grounded by our core values: Ethics and Integrity, Respect for the Individual, Diversity and Inclusion, Teamwork, and Social Responsibility. AMETEK (NYSE:AME) is a component of the S&P 500. Visit www.ametek.com for more information.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1 (866) 263-8359.