Inside Sales Representative – Inbound Call Center

Inside Sales Representative - Inbound Call Center

6711 Columbia Gateway Drive

Columbia, MD 21046

Your future is our business.

Our office located in Columbia, MD is seeking an Inside Sales Representative. This position involves converting advertising, direct mail and other leads into new business by handling countrywide telephone calls. Candidates must be able to meet individual and department objectives and apply sales skills while soliciting and cross selling all personal lines of insurance.

Responsibilities

Sell auto, home and umbrella insurance countrywide by educating and advising customers through primarily inbound telephone callsBuild enduring relationships and gain trust to advise customers on insurance needsAdapt your communication style and sales approach to meet the needs of each individual customerCross-sell insurance coverage and inform customers about bundling discounts, including coverage offered through Amica Life Insurance CompanyExceed individual and department objectives by participating in various contests designed to drive sales productionBalance investigating and solving customer inquiries with prioritizing daily workCommunicate professionally and successfully with customers through phone and emailCollaborate with team members to further department objectives

Salary

Our annual starting salary is between $45,979 - $60,589 based on your level of experience and/or applicable licenses within the property and casualty industry. In addition, we offer a competitive monthly commission and quarterly bonus pay structure based on the number of policies written and cross-sale referrals.

The 40-hour schedule after training will be Monday through Friday between the core hours of 9:00 AM and 5:00 PM, with the potential to work a few Saturdays and holidays per year. The training schedule will be Monday through Friday, 9:00 AM - 5:00 PM EST.

Work from home may be available up to two days a week once trained to work independently.

Qualifications

High school diploma or equivalent education requiredSales experience strongly preferredCustomer service experience preferredAbility to navigate multiple computer systems while maintaining professional telephone etiquetteExcellent interpersonal and communication skillsPrevious insurance background is a plus, but not requiredAfter being hired, employees are required to obtain a state insurance license and meet continuing education requirements to maintain their license (comprehensive training will be provided).

Perks And Benefits

Paid vacation, holidays and sick dayCompetitive salaries and exceptional benefitsGenerous leave programs, including paid parental bonding leaveMedical, dental, vision coverage, short- and long-term disability, and life insuranceStudent Loan Repayment and Tuition Reimbursement programsFitness and wellness reimbursementGenerous retirement benefitsEmployee community involvementStrong relationships, lifelong friendshipsOpportunities for advancement in a successful and growing company

About Amica

Amica Mutual Insurance Company is America’s oldest mutual insurer of automobiles. A direct national writer, Amica also offers home, marine and umbrella insurance. Amica Life Insurance Company, a wholly owned subsidiary, provides life insurance and retirement solutions. Amica was founded on the principles of creating peace of mind and building enduring relationships for and with our exceptionally loyal policyholders, a mission that thousands of employees in offices nationwide share and support.

Equal Opportunity Policy: All qualified applicants authorized to work in the United States will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, family status, ethnicity, age, national origin, ancestry, physical and/or mental disability, mental condition, military status, genetic information or any other class protected by law. The Age Discrimination in Employment Act prohibits discrimination on the basis of age with respect to individuals who are 40 years of age or older. Employees are subject to the provisions of the Workers' Compensation Act.

RP