Operations Analyst

Company Description

Amwell digitally empowers payers, providers and innovators, enabling an ecosystem of care that spans across in-person, virtual and automated care.

Amwell provides a leading hybrid care enablement platform in the United States and globally, connecting and enabling providers, payers, patients, and innovators to deliver greater access to more affordable, higher quality care.

Amwell believes that hybrid care delivery will transform healthcare. The company offers a single, comprehensive platform to support all digital health needs from urgent to acute and post-acute care, as well as chronic care management and healthy living.

With nearly two decades of experience, Amwell powers the hybrid care of more than 55 health plans, which collectively represent more than 90 million covered lives, and many of the nation’s largest health systems, representing over 2,000 hospitals, have access to Amwell solutions.

For more information, please visit Amwell.com.

Brief Overview

As an Operations Analyst, you will reside in the Operations & Enablement function and play a central role in coordinating our delivery strategy on the Operations, Enablement, & Solution Delivery team (OES).

You will play a key role in our organization, facilitating planning ceremonies, and supporting operational needs such as initiating documentation to support decisions and collaboration cross-functionally. If you have a passion for improving organization operations and departmental coordination needs, we’d love to hear from you.

Core Responsibilities

Oversee project documentation including organizational documentation, meeting notes, and prioritiesEnsure internal projects adhere to frameworks and all documentation are maintained appropriately for each project.Prepare presentations Prepare cross-functional communicationsData analysis and manipulation Internal project support including tracking tasksProcess improvements including understanding current state process, creating new process documentation, creation of process flows, job aids, etc.

Qualifications

3 years of work experience in the technology industryAbility to learn new technologiesAbility to collect and evaluate data from multiple sourcesExperience managing meetings, documenting outcomes, and coordinating next stepsExperience with agile methodologies and project coordinationExperience with Microsoft Office Suite (Outlook, Excel, One Drive, PowerPoint)Worked in small, start-up environments as well as larger, more professional environments Outstanding organization and communication skills, both written and verbalPassionate team player who is dedicated to the growth and development of the company, product, team, and individual

Additional Information

Job Level: P2

Your Team

Energetic, forward thinking, analytical and resourceful are a few words that describe the Operations, Enablement, and Solutions Delivery team at Amwell. This innovative team manages the product roadmap, optimizes processes to deliver products that delight users, and works closely with current and future customers as the operational experts of the Amwell Enterprise Platform organization. Each member of this dynamic group works very collaboratively, defining, maturing, and communicating the product development lifecycle across all other Amwell teams.

We enjoy working with colleagues inside and outside of the organization, and making our ideas come to life! If you love technology and want to be surrounded by a team of intelligent, fast-paced, and energetic team members, this may be the team for you! Come join the excitement!

Working At Amwell

Amwell is changing how care is delivered through online and mobile technology. We strive to make the hard work of healthcare look easy. In order to make this a reality, we look for people with a fast-paced, mission-driven mentality. We’re a culture that prides itself on quality, efficiency, smarts, initiative, creative thinking, and a strong work ethic.

Our Core Values include One Team, Customer First, and Deliver Awesome. Customer First and Deliver Awesome are all about our product and services and how we strive to serve. As part of One Team, we operate the Amwell Cares program, which brings needed assistance to our communities, whether that be free healthcare for the underserved or for people affected by natural disasters, support for equality, honoring doctors and nurses, or annual Amwell-matched donations to food banks. Amwell aims to be a force for good for our employees, our clients, and our communities.

Amwell cares deeply about and supports Diversity, Equity and Inclusion. These initiatives are highlighted and reflected within our Three DE&I Pillars - our Workplace, our Workforce and our Community.

Amwell is a "virtual first" workplace, which means you can work from anywhere, coming together physically for ideation, collaboration and client meetings. We enable our employees with the tools, resources and opportunities to do their jobs effectively wherever they are!

The typical base salary range for this position is $70,000 - $97,000. The actual salary offer will ultimately depend on multiple factors including, but not limited to, knowledge, skills, relevant education, experience, complexity or specialization of talent, and other objective factors. In addition to base salary, this role may be eligible for an annual bonus based on a combination of company performance and employee performance. Long-term incentive and short-term variable compensation may be offered as part of the compensation package dependent on the role. Some roles may be commission based, in which case the total compensation will be based on a commission and the above range may not be an accurate representation of total compensation.

Further, the above range is subject to change based on market demands and operational needs and does not constitute a promise of a particular wage or a guarantee of employment. Your recruiter can share more during the hiring process about the specific salary range based on the above factors listed.

Additional Benefits

Flexible Personal Time Off (Vacation time) 401K matchCompetitive healthcare, dental and vision insurance plansBirthing parents at Amwell enjoy up to 18 weeks of paid maternity leave Non-birthing parents enjoy 10 weeks of paid leaveUS employees experiencing reproductive loss are eligible for up to 7 days of paid leaveEmployee Stock Purchase ProgramFree access to Amwell’s Telehealth Services, SilverCloud and The Clinic by Cleveland Clinic’s second opinion programFree Subscription to the Calm AppTuition Assistance ProgramPet Insurance