Front Office Manager

Organization- Andaz San Diego

Summary

Hyatt has redefined the hotel experience that reflects the Hindi meaning of "Andaz, personal style". Local inspirations, simplified luxuries, uncompromised service and leading edge design all create the Andaz concept which is growing worldwide.

Uncomplicated, sophisticated, young-at-heart, genuine, hospitable, vibrant....what do these words mean to you? Do they describe you or even more, the way you love to work and the people you want to work with? If so, then come be a part of the Andaz, San Diego!

Our Hyatt Culture is represented by our mission, values, and goals through: Innovation, Respect, Service-Orientation and Inclusion. Innovate, Hyatt employees are forward thinking and passionate about hospitality. Respect, Hyatt employees are inspired by team spirit and camaraderie. Service-Oriented, Hyatt employees are focused on providing authentic hospitality. Diversity and Inclusion, Diversity is an integral part of who we are and what we represent.

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

The Front Office Manager is responsible for all duties of the front desk operation which includes: staff training, inter-department communications, and staff scheduling. The Front Office Manager should possess strong communication skills and demonstrate leadership abilities. In addition to assisting in the operation of the Front Office operation and guest services personnel, this position will respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction.

Duties include

Responsible for short and long term planning and the management of the hotel’s Front Office operationsDevelop and recommend the budget, labor cost plans and objectives and manages within those approved plansMaintain guest room inventoryCoach and counsel employees to reflect Hyatt Service Standards and ProceduresPerform all tasks of a Front Office Staff as needed to facilitate serviceEnsure all operations and cash handling are done per policies and proceduresMaintain excellent communication with the housekeeping departmentMaintain information on prices, rates, specials, packages, programs, etc, while ensuring all staff are trained in all areasAnalyze, investigate, and resolve guest complaintsCreate expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and time tablesInsures proper staffing levels for customer service goalsCoach and counsel employees to reflect Hyatt service standards and procedures

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Hyatt has the best to offer including

paid time off and sick leavemedical health care after 30 days of Full Time employment401k and company match after 1 year of service paid FamilyBonding time and Adoption Assistancediscounted and complimentary rooms at Hyatt locations across the globefree colleague meals during shiftsand many more

Hyatt is an Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender

The salary range for this position is $66,100 to $95,700. This is the pay range for this position that Andaz San Diego reasonably expects to pay. Decisions regarding individual salaries will be based on a number of factors, such as experience and education.

This is not your typical career opportunity. This is the Hyatt Touch.

Qualifications

Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds4 years or more of progressive hotel Rooms Management experience (typically with Hyatt)With opening hotels, previous hotel pre-opening experience preferredService oriented style with professional presentations skillsAt least 2 years progressive management experience within the Rooms Division of a hotel Hotel/Hospitality degree an assetMust possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom lineClear concise written and verbal communication skills in EnglishMust be proficient in Microsoft Word and ExcelMust have excellent organizational, interpersonal and administrative skills