Fiber Field Service Engineer

Job description

Job OverviewThe employee in this role performs field service jobs (technical supervision for work crews, equipment inspections, equipment installations, in-field repairs) with the goals of proper execution and customer satisfaction. The role will have the primary responsibility of project execution, customer interaction, and vendor support of field service projects. Additionally, the role will support Product Managers in development and sales of these scopes. The employee will represent ANDRITZ to our customers, showcasing the company’s core values. Primary Job Responsibilities and DutiesProperly execute field service jobs: Safety is a priority. Work is performed to mill, industry, and ANDRITZ safety standards at a minimumUnderstand mill safety requirements and communicate to subcontractorsUnderstand work scopes in detail and clearly communicate to subcontractorsComplete agreed upon scope to mutual customer and ANDRITZ satisfactionRegularly communicate with mill contacts and Product Managers to ensure project expectations are understoodResponsible for proper on-site supervision during field work.Attend mill-required pre-outage meetings Field Service Sales Support Works with Product Managers to develop work scopesIssues RFQs and obtains vendor quotes for estimatesIssues Field Service proposals and estimates accurately and clearlyReviews customer RFQs and performs site visits as required to accurately quote Business Development Works with subcontractors to develop their skillsetsWorks with ANDRITZ Field Rep employees to develop their skillsetsIdentifies potential new subcontractorsIdentifies potential improvements in products