Anthropologie Home Stylist Full-Time

Overview

The Home Stylist cultivates the overall service and selling culture in the store and drives brand metrics by developing authentic customer connections, offering expert styling advice, and providing an individualized experience with curated product recommendations.

Responsibilities

Customer Experience

Contributes to upholding a service culture that demonstrates extraordinary service to cultivate an environment where all customers feel welcome, heard and valuedLeads by example in relationship building, styling, and networking with customers; educates the store team and the customer on the benefits of the home stylist role and programGenerates impromptu and formal appointment opportunities to cultivate customer relationships and drive key metricsAdvocates for technology usage and encourages the team to transact in the moment, upsell, and clientele

Teamwork + Mentorship

Contributes to an inclusive environment by helping to amplify all voices, actively seeking and advocating different perspectivesIdentifies home styling knowledge gaps amongst the team and actions accordingly; facilitates regional and brand styling initiatives or trainingsUtilizes brand resources to share relevant home styling and product knowledge with the team to elevate associate confidence in servicing the home customer

Visual + Business Operations

Reviews store business to understand buying trends, influence home outfitting and selling decisions, and to drive home department businessTakes ownership of the furniture business by capitalizing on walk-in traffic and identifies business-driving opportunities through outreach and networking; actions opportunities in partnership with store leadership to drive incremental sales for the store and achieve company and outreach goalsPartners with visual team to execute seasonal updates for design center; upkeeps design center product standards and technologyUpholds accountability and productivity for part-time or full-time zoned Design Center hours; contributes to a customer-first philosophy and is flexible in supporting other areas when business dictates

Communication + Relationships

Communicates customer insights and shopping patterns to the leadership team and styling team through regional or brand communication platformsCultivates productive relationships with leadership and selling team that contributes to a collaborative, customer-centric environment; maintains open communication to identify and act on business needs in the momentContributes to positive team morale through brand and store initiatives such as the SPARKED Journal, employee recognition, and team building activitiesCollaborates with store leadership in identifying and curating events and experiences that are reflective of the interests of the local customer and surrounding community to drive brand engagement

QUALFICATIONS

Anthro brand fan2+ years of experience building customer relationships or clientelingPassion for interior designAbility to work flexible hours to meet the needs of the store including nights, weekends, and holidays

Wage Transparency: To view information related to various state-specific wage transparency laws, click here. Please also note, if a full-time role is eligible to participate in the Company’s Monthly Store Incentive bonus program, this may result in bringing the total compensation to a higher range.

Benefits + Perks: We offer one of the best and most comprehensive wellness benefits in the retail industry, click here to learn more.

Los Angeles City applicants click here and San Francisco applicants click here to view Fair Chance Ordinance.

Urban Outfitters, Inc. celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.