Anthropologie Key Holder

Overview

A Key Holder contributes to creating a customer-centric environment by supporting the store leadership team in service, selling, and daily processes. They are an expert in the operating procedures and contribute mentorship of the associate team.

Responsibilities

Customer Experience

Collaborates with the leadership team in cultivating an environment of genuine customer connection where all customers feel welcome, heard and valuedTakes initiative to drive sales and store metrics by utilizing key performance indicators to set team and zoning goalsUtilizes technology to deliver a seamless, omni-channel shopping experience through execution of all omni services

Leadership + Team Management

Actively participates in managing the store environment and customer experience by facilitating an energized pace, positivity of the team, and management of daily zonesActs as an elevated team member, exercises decision-making skills to support problem solving and enhances each customer’s experienceSupports the training of the associate team, including new hire onboarding

Visual + Business Operations

Supports daily operating processes such as opening and closing procedures, maintaining store standards, restocking product, and helping with facilities or IT issuesCollaborates with key partners to effectively execute shipment and omni fulfillment processes; supports visual standards, product stock levels, and markdownsAssists store leadership in maintaining standards and cleanliness by supporting daily tasks; stays current on monthly visual messaging and concept updates within the store

Communication + Relationships

Contributes to an inclusive work environment by actively listening to others and seeking different perspectivesChecks in with leadership to maintain communication and teamwork on completing store objectives; is open and responsive to feedbackProvides insights related to the customer and employee experience and communicates feedback to Store ManagerContributes to positive team morale through brand and store initiatives such as the SPARKED Journal, employee recognition, and team building activities

Qualifications

Anthro brand fanLeadership experienceExperience being a team playerAbility to work flexible hours to meet the needs of the store including nights, weekends, and holidaysEagerness to learn and grow within the organization

Wage Transparency: To view information related to various state-specific wage transparency laws, click here. Please also note, if a full-time role is eligible to participate in the Company’s Monthly Store Incentive bonus program, this may result in bringing the total compensation to a higher range.

Benefits + Perks: We offer one of the best and most comprehensive wellness benefits in the retail industry, click here to learn more.

Los Angeles City applicants click here and San Francisco applicants click here to view Fair Chance Ordinance.

Urban Outfitters, Inc. celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.