Account Specialist Manager

Aon is looking for an Account Specialist Manager!

As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions supporting Commercial Risk Solutions.. This position reports to the regional Client Service Delivery Leader, with a direct line to the Account Executive Leader.

Your impact as a Manager

Job Responsibilities

Responsible for leading talent development for the Account Specialist population. Through leadership, role modeling, coaching mentoring, training, and engagement, drive individual goal achievement by AS team members. Always promotes the value Aon delivers to clients, particularly through Delivering Aon United.

70% +of your time leading AS population including efforts to standardize work, ensure activities are performed by the right group (eg. ACS, etc) and manage capacity across the teamUp to 30% of your time for Account Management work - individual AS account portfolio Up to 10% of your time supporting collaborating with AE Leader(s)

You Bring Knowledge and Expertise

Leads efforts for AS staff to achieve and sustain effective alignment with the Aon Leadership Model and its pillars of Client Value, Unmatched Teams, Innovation, Results and Values.Collaborates with AS Staff , Account Management team, and Client Service Delivery Leaders to establish clear roles, responsibilities, and performance expectations within the team.Leverage the capacity model and AS best practices to maximize the efficiency of the Account Portfolio under your leadership. Focus on continuous improvement and the operational efficiency of your team in support of the office-based teams. Enable effective onboarding and handling of net new clients and the expansion of our relationships with existing clients. (SA: revised wording)Monitors clients’ satisfaction, including both internal and external clients.Monitors performance and suggests changes in AS assignments and the composition of service teams as appropriate working closely with the AE Leader and CSDLWorks with CSDL and AE Leader on succession planning for key clients, and AS recruiting and talent pipeline. Collect meaningful multi-rater feedback for use in the performance management process. Swiftly handles any instances of underperformance within the AS team and to advocate for those Account Specialists looking for AE opportunities.Works with the CSDL on region and national client service delivery initiatives to ensure efficiency and build standard processes.Educates assigned AS’s by leveraging training plans in client management, risk management, insurer interface and Aon resources and processes. Ensures tools are understood and used (including, but not limited to Broker Desktop (PITD and invoice eDelivery), Bridge, RiskView, Delivering Aon United, Aon Avenue, Articulating Aon’s Value, Time Tracking, Jeopardy Reporting, AonLine and Client Service AccessEnsures Account Specialists understand their career opportunities and encourage movement where possibleWorks to monitor and increase colleague engagement on the team, including effective utilization of Smart Working strategies to build team culture and collaboration.

Education

Bachelor’s degree or equivalent years of industry experience.

Experience

The ideal candidate has several years of relevant experience within the Aon Account Management practice, or similar experience.

Salary

The target salary range for this position is $80,000 - $120,000 (varies by location) annually. The actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant’s geographic location.

This position is eligible to participate in one of Aon’s annual incentive plans to receive an annual discretionary bonus in addition to base salary. The amount of any bonus varies and is subject to the terms and conditions of the applicable incentive plan.

How We Support Our Colleagues

Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon’s discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. Aon is committed to a diverse workforce and is an affirmative action employer. People with criminal histories are encouraged to apply.

We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on ReasonableAdjustments@Aon.com

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

2023-68242