Business Services Director- Construction & Infrastructure Group

Aon is looking for a Business Services Director in our Construction & Infrastructure Group in Boston, MA

Are you a leader who is comfortable handling and directing Construction client fulfillment activities and service support processes? You likely already communicate effectively with your teams and clients to get to this point in your career. If you're interested in joining one of the top surety operations in the world, this may be your next career move!

How this role is different

Apply your sophisticated knowledge of the construction world to ensure that appropriate resources are accessed and coordinated to achieve client service objectives including efficiency, effectiveness and quality control. We use several proprietary and commercial programs to support our clients, including AonBondLink, Bridge, and Outlook. We'll work with you to get you up to speed on our tools. Part of your role is to ensure complete and accurate usage of tools and automation systems to improve efficiency and reduce transactional costs!

What the day will look like

Monitor compliance with Business Process Guidelines (BPG’s) and Signature Service standards. Coordinate/connect with Distribution, Client and Market teams to meet their needs through effective utilization of client fulfillment resources.Oversee carrier relations for operational issues.Communicate with clients, colleagues and sureties to verify that expected levels of service are being met or exceeded.Prepare spreadsheet with client account listings quarterly, which will include premium, income, etc. Maintain fee allocation/income schedule and oversee and coordinate stewardship portfolio data.Prepare monthly narratives for management.Provide technical advice and support to non-surety personnel.

As a people leader

Identify and recruit qualified client fulfillment colleagues and provide appropriate training and ongoing performance appraisals. Prepare client account assignment list and assign new and reassign existing accounts for optimal client support. Lead regular collaboration and business review meetings and activities, such as:

Monthly meeting with all surety analystsWeekly meeting with team leadersWeekly Activity Reports (WAR) compiled and distributed to client advisory personnel and regular interactions with that team.Weekly conference calls with other directors and collection managers to review collection procedures and processes.Monthly clean-up reports by account and discuss with client fulfillment personnelWeekly/Monthly visits to offices, as needed

Skills that will lead to success

A minimum of seven years construction or financial/professional service experience will help you quickly develop yourself in this group. Successful colleagues in this role have strong organizational, time management, and multi-tasking skills with an ability to recognize problems, establish facts and develop valid recommendations. To excel, you'll need to apply your excellent “people” skills, including ability to optimally communicate (both verbal and written) with colleagues, markets and clients.

Additional traits include

Ability to prioritize work and manage time effectively.Ability to effectively interpret a variety of technical instructions, taking care of abstract and concrete variables.Experience or education in Risk Management/Insurance.

Education And Licensing Requirements

Bachelor’s degree is preferred for this role, or equivalent years of industry experience.

We offer you

A competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Our Colleague Experience

From helping clients gain access to capital after natural disasters, to creating access to health care and retirement for millions, Aon colleagues empower results for our clients, communities, and each other every day. They make a difference, work with the best, own their potential, and value one another. This is the Aon Colleague Experience, defining what it means to work at Aon and realizing our vision of empowering human and economic possibility. To learn more visit Aon Colleague Experience.

About Aon

Aon plc (NYSE:AON) is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance.

Aon provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, or domestic partner status. Aon is committed to a diverse workforce and is an affirmative action employer.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

How We Support Our Colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. Aon is committed to a diverse workforce and is an affirmative action employer. People with criminal histories are encouraged to apply.

We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on ReasonableAdjustments@Aon.com

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

The salary range for this position intended for U.S. applicants is $130,000 to $150,000 annually. The actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant’s geographic location.

Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon’s discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and polici

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