Help Desk Analyst ( Night Shift )
📋 Role Overview & Responsibilities
Help Desk AnalystContract - 1 year contractLocation - RemotePay Rate: 20hrLooking for someone who is open to night shifts or has worked a night shift before
Overview:Acting as a first point of contact within the Enterprise Help Desk (EHD) for information systems user problems.Experience with ServiceNowAny Experience with Microsoft TeamsRetail background, great with customer service
Responsibilities:This role requires someone to be highly engaged during their shift. They take tickets through ServiceNow and need to be able to respond quickly. The calls will come from Corporate users as well as Store Employees who need help. This is not a role that has password resets or anything level 0. The troubleshooting is more involved.Acting as a first point of contact within the Enterprise Help Desk (EHD) for information systems user problems. Primary tasks will be password resets and initial log-in issues. You are responsible for Tier I issue resolution, and escalation to other teams when necessary. 100% of your time will be spent providing phone support. You will work through and close tickets in an ITSM (ticketing system) so previous ticketing system experience is a huge plus!
Training is M-F 7am-4pm PST. This training is virtual and will last 3-4 weeks. This includes classroom training, shadowing, etc.
Shift Details: All in PSTNight Shift: Monday-Thursday 7pm-6am PST
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